Complaining to Fife Council

Fife Council

Not happy about something - let us know...

Our aim is to provide all our customers with high quality services.

From time to time things may go wrong. When this happens we want to put it right quickly and take action to prevent it happening again.

Reporting a problem

If you have a new problem which you need to report, please do so now using the links below.

Some of the most common problems raised with us are:

• Bin problems
• Making a comment for or against a planning application
• Street Lighting faults
• Road faults

Using these on-line services will ensure that your concerns are directed straight to the officers who deal with these issues.

Giving other feedback

If the links above didn't help, or you want to make a comment, please record your feedback via our online feedback form and help us improve services.

If you want us to get back to you regarding your feedback, please remember to include your email address or some other way of contacting you.

Read more about the level of service you can expect from us in our Customer Charter.

Right to complain

If we cannot resolve your problem within the agreed service standards or to your satisfaction, you have the right to make a complaint to the Council. For more information on how to make a complaint please see our guide to complaining to Fife Council. If you wish to submit your complaint online please do so via our online complaints form.

See Also

News

• Ombudsman's findings (01 Mar 2009)
• Ombudsman's findings (09 Feb 2009)
• Ombudsman's findings (21 Nov 2008)
• Ombudsman's findings (28 Oct 2008)
• Ombudsman's findings (14 Jul 2008)

Do It On-line

• Fife Council Complaints Form

Publications

• Complaining to Fife Council (28 Jan 2009)
• Corporate Complaints Form - Large Print Version (25 Jan 2007)
• Fife Education Service's Compliments Concerns and Complaints Guide (25 Sep 2007)