Making a complaint

From time to time things may go wrong. When this happens we want to put it right quickly and take action to prevent it happening again.

If we cannot resolve your problem within the agreed service standards or to your satisfaction, you have the right to make a complaint to the Council. 

If you wish to submit your complaint online please do so on our online complaints form.

You can also:

• visit us at any Council office and speak to a member of staff.
• phone our general enquiries line: 08451 55 00 00 (8am-8pm Monday to Friday) or
  BT Text Direct for the Deaf:
  18001 01592 55 11 91.
• write to us at:
  Fife Council Comments and Complaints
  FREEPOST SCO 1981
  Forth House
  Abbotshall Road
  Kirkcaldy
  KY1 1BR

You may also wish to discuss your complaint with your Local Councillor.

Find out more about what happens if you make a complaint

Reporting a problem

If you have a new problem which you need to report, please do so now using the links below. 

Some of the most common problems raised with us are:

• Abandoned Vehicles
• Bin collection problems
• Illegal Dumping
• Making a comment for or against a planning application
• Road Faults
• Street Lighting Faults

Using these on-line services will ensure that your concerns are directed straight to the officers who deal with these issues.

Comments

As well as complaints, we are always interested in your comments on Council services, policies and procedures. Your comments can help us to:

• improve the quality of services we provide, and
• plan and improve services which better meet your needs.

We also like to know when things have gone well and you have received good customer service, we can then pass this on to the staff involved.

Please send your comments using our online comments form.