Living With My Condition In Fife

Bringing someone with you/visitors

You can always bring someone with you when you attend for an appointment at any clinic.  This might be important if you are worried about the appointment and will help you to feel less anxious.  This person will be able to remind you about any questions that you wanted to ask. 

If you bring someone with you to an appointment, this person will not be expected to act as a translator. 

 

Interpreting  Services

When you attend a NHS Fife service or appointment, it is important that you can understand what is happening. This allows you to receive the best care. Many of our service users do not have English as their first language. To help in NHS Fife we use two methods of interpreting:
 

Telephone Interpreting Service
This is interpreting using the telephone. The person you are seeing and you will be in a room, with a telephone. An interpreter will be on the phone and will interpret for you and the member of staff..

Face to Face Interpreting Service
Sometimes there may be the need to have an interpreter in the room with you and the member of staff.

Every time you need to have interpretation, NHS Fife staff will ensure the right method is in place for you.

This information is available in some community languages and can be downloaded from the Interpreting Services Patient Leaflet section. If you require it in any other languages please contact Angela Heyes, Equality and Diversity Lead NHS Fife on 01383 565142 or internal number 35142.

 

Having Visitors 

When you are admitted to hospital, the staff will be able to tell you about the visiting hours for the ward.  These can vary between wards, as some wards do not allow visiting during mealtimes.  As a guide, you can only have 2 visitors to see you at any one time.  You can find out about visiting hours before your stay begins by phoning the ward directly.   

When people are visiting, it is important that they follow hand hygiene rules: 

  • Make sure your hands are visibly clean
  • All visitors should use the hand gel dispenser when they enter the ward and then again when they leave the ward
  • If the patient you are visiting is in a side (isolation) room please ask a member of staff if there are any precautions you should take before entering the room.  You may find a sign on the door saying barrier nursing and occasionally this may mean you are required to wear an apron or gloves
  • You should not sit on a patient’s bed.
     
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