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Corporate Themes (SPI 1)

Key reports for each of the Corporate Themes (SPI 1), the broad range of performance information that is published, and narrative around progress and improvements can be found under each of the headings.

Click on the headings below to view performance information and reports:
 

Responsiveness to communities

Responsiveness to communities and customers is embedded in the values which underpin the delivery of the Fife Council Plan.  Many decisions are taken through local Area Committees which oversee local community planning to ensure we shape locally delivered services around local need. The council delivers services through a decentralised model, and has a network of modernised Customer Service Centers in Local Offices which provide local access to council services and some partner services.   This is supported by improved phone contact through our Contact Centre, and increasing range of services delivered digitally allowing customers to carry out council business at a time and place convenient to them. The Council reports on our customer service annually, highlighting improvements needed based on customer experience and feedback. 

We are committed to listening to communities and have mechanisms in place to gain feedback to enable us to respond to our customer views and improve the services we provide to meet needs  such as consultation exercises, residents surveys and the People’s Panel- a group of people who have volunteered to help improve Fife by giving their opinions and observations on a variety of public issues. 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Percentage of Contact Centre Customer Satisfaction

N/A

90.6%

79.2%

-*

       -

Percentage of users satisfied with the overall quality of FifeDirect (SOCITM/Neilson user survey)

78.5%

77%

69.1%

67.7%

80%

Percentage of Solace/LGBF benchmarked indicators in the top half of all councils' performance

38.2%

34.5%

46.3%

 Expected Jan 2017

50%

Percentage of stage 1 complaints responded to within timescale - FIFE COUNCIL

 N/A**

71%

79%

87.9% 

     NA

Percentage of stage 2 complaints responded to within timescale - FIFE COUNCIL

N/A** 

72%

76%

 79.2%

     NA

Percentage of groups supported who feel that they are now better able to identify and address local issues

89%

94%

N/A***

 90.9%

NA

Percentage of groups supported who feel that they are now more able to plan and manage their activities

89%

85%

N/A

81.8%

NA 

Percentage rating area as very good place to live (Fife residents) (Scottish Household Survey)

62%

56%

52%

56%

63%

% rating area as very good place to live (20% most deprived Fife) (Scottish Household Survey)

34%

29%

25%

24%

42%

Perception of prevalence of neighbourhood problems: vandalism, graffiti or other deliberate damage to property (Fife)

N/A 

9.0%

9.0%

6.0%

9.9%

Perception of prevalence of neighbourhood problems:  Noisy neighbours/loud parties (Fife)

N/A 

11.0%

12.0%

13.0%

13.5%

Perception of prevalence of neighbourhood problems: neighbour disputes (Fife)

N/A 

7.0%

6.0%

8.0%

7.2%

Perception of prevalence of neighbourhood problems: Groups or individuals harassing others (Fife)

N/A

10.0%

7.0%

6.0%

6.3%

% agreeing that they can influence decisions (Scottish Household Survey)

28.8%

38.8%

33%

46%

32%

% agreeing that they can influence decisions (20% most deprived Fife) (Scottish Household Survey)

29.6%

37.3%

23%

52%

37%

% agreeing Council is addressing issues affecting quality of life in local neighbourhood (Scottish Household Survey)

58.1%

64.2%

64%

70%

70%

 

 

 

 * Collecting information for this indicator has stopped as part of an re-evaluation of workload priorities and commitments, based on necessary budget savings. It is hoped that a larger sample   group (e.g. through web surveys) will provide a more meaningful representation of customer satisfaction.

**Prior to 2013/14 complaint performance information was reported overall – 5 working days and 20 working days.

 *** There was no 2014/15 figure as CCB was going through a review and PIs were not reported at that time.

Local Community Planning mini-site

People's Panel mini-site

Consultation Diary

Key Papers:
Annual Customer Report 2014/15

Complaints Update Report

Levenmouth Area Complaints Update 2015/16

NEF Area Complaints Update 2015/16

Dunfermline Area Compaints Update 2015/16

Cowdenbeath Area Complaints Update 2015/16

SWF Area Complaints Update 2015/16

Glenrothes Area Complaints Update 2015/16

Kirkcaldy Area Complaints Update 2015/16
 

Information Requests Annual Report 2015/16

Revenues and service costs

The Revenue and Service Cost information brings together a range of cost information, such as total expenditure as well as a breakdown by service areas. It seeks to demonstrate that Services are achieving a balance between cost and quality in service delivery as part of their Best Value performance management. Service cost information is important to stakeholders and citizens, providing additional context for the assessment of performance.

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Fife Council - Revenue Expenditure vs Budget (%)

99.8%

102.37%

100.02%

 

100%

Fife Council - Capital Expenditure vs Budget (includes HRA) (%)

 -

             -             -

77.96%

95.00%

Annual Value of Efficiencies (% budget reduction)

2.3%

2.1%

1.73%

 

3%

Level of Balances as a percentage of budget

6.05%

4.31%

4.12%

 

 

Percentage of income due from council tax received by the end of the year %

95.45%

95.47%

95.38%

95.69%

 

Cost of collecting council tax per dwelling £

£4.1

£5.45

£4.29

£3.65 

 

Support services as a % of total gross expenditure

5.53%

6.42%

6.23%

 

 

Corporate and democratic core costs per 1,000 population

£27,426.14

£27,061.13

£39,070.41

 

 


Budget & Finance mini-site

Key Papers:
Fife Council's Annual Accounts

Approved Revenue Budget 2016-19
 

Budget Brief 2016-19

Employees

HR support employees by helping to make them feel well informed, empowered, and treated fairly.   We provide the framework and tools for the necessary skills and behaviours to deliver strong leadership and accountability, helping to achieve the council’s ambitions and challenging change agenda.Delivering a strategic approach to workforce planning and developing talent management schemes and succession planning, we make sure we have the right people, in the right place at the right time.  To improve service delivery, employees are striving to do better and HR provides the tools and support to manage employee performance to deliver these improved outcomes for all our customers.  Working as one council, HR provides the council’s corporate health and safety services and promotes a proactive and holistic approach to creating a positive health and safety culture for employees.   

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Number of RIDDOR Reportable Accidents (per 1,000 Employees)

5.05

2.88

3.44

4.6

6.96

Health and Safety Executive – No. of Enforcement Actions

3

0

2

0

 

Sickness absence days per teacher

6.52

5.81

5.70

5.62

 

Sickness Absence Days per Employee (excluding teachers)

12.23

10.60

10.95

11.43

 

  

 

Key Papers:
Annual Workforce Report 2014/15
Annual Health & Safety Report 2014/15
Equality & Diversity in Employment 2014

Assets 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Percentage of time vehicles are not available due to accidents, avoidable damage or modifications

1.35%

1.07%

2.93%

1.60%

 N/A

Proportion of operational buildings that are suitable for current use %

66.16%

68.1%

73.56%

 76.90%

75%

Proportion of internal floor area of operational buildings in satisfactory condition %

81.25%

84.6%

83.01%

 74.55%

85%

Number of transactions by Local Services Centres

280,000

268,093

327,795

 

 

Google Visits

2,951,897

3,624,599

3,646,856

 

 

 

ICT & Digital Strategy 2016-19

Capital Investment Plan Update 2015-16
 

Property Asset Management Plan to 2017

Asset Management Plan Update 2014/15

Procurement

 

Procurement is responsible for purchasing some of the wide variety of goods, materials and services Fife Council need, as well as offering procurement advice and best practice guidance to all Council Services. We manage over 220 Council-wide contracts with an annual value in excess of £52m. Our aim is to provide a strategic, sustainable and customer focused approach to the procurement process by ensuring that best value is continually achieved when meeting the Council's core objectives.  We strive to provide a professional, ethical and sustainable Procurement service to customers.  We do this through supporting collaborative procurement, training and developing staff to ensure best practice procurement is adopted and that appropriate advice is provided to customers.  We demonstrate Best Value is being achieved through contract management, including the monitoring and benchmarking of contract performance, and seek to continually improve processes and procedures to ensure an efficient and customer focused approach to procurement.  

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Discounts Achieved as a Percentage of Contract and Enquiry Business Awarded

4.24%

2.86%

8.31%

 N/A*

 *** 

Percentage of Contracts Placed with Fife companies

5.0%

11.5%

47.2%**

 40.8%

 ***

Percentage of invoices sampled that were paid within 30 days

N/A 

91.77%

93.79%

 

 ***

 *The process for the recording this aspect of performance has changed as a result of the Transforming Procurement Project.  The financial savings and benefits as verified by colleagues in Financial Services for 2015/16 was £2,229,525.

** Significant increase is due to now being able to report using data from Public Contracts Scotland so the value includes awards made by other procuring services, i.e. Building Services.

 

***Performance Indicators for the future are currently under review.


Key Papers:
Procurement Strategy 2011
Procurement Capability Assessment Scores Comparison Report 2013

 

Sustainable development

 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Area Wide Emissions  (thousand tonnes of Carbon)

3736.4

3358.4

 Due Jun 2016

Due Jun 2017 

3379

% of Fuel Poor Households in Fife (Scottish House Condition Survey)

30% 

 (2009-11)

23% 

     (2010-12)

34% **

  (2011-13)

36%  

(2012-14)

33%

The area of council owned or managed land actively managed for biodiversity (Ha)

1,909

1,912

1,914.89

NA 

2,050

Volume of tonnes (No of Days Resilience) of salt available for winter gritting

30,151

27,688

35,000

NA

33,000

 * This indicator is now archived since it has proven too difficult for Finance to capture all of the climate change spending activity across the Council

**The latest information from the Scottish House Condition Survey 2011-2013 shows that fuel poverty rates have risen. Fuel prices appear to be a factor in the rise.

 

Climate Change mini-site

 

Key Papers:
Renewable Energy Routemap:Fife Delivering Scotland's 2020 targets

Fife Resource Solutions Performance Report 2014-16

Flood Risk Management (Scotland) Act 2009 - Strategies

Household Recycling Charter

Equalities and diversity

Fife Council is committed to equality and diversity and this commitment is set out in our Equality and Diversity Scheme. We are working towards eliminating discrimination, advancing equality of opportunity and fostering good relations in relation to the nine protected characteristics under the Equality Act. Our outcomes are about removing or minimising the inequalities experienced by people due to their protected characteristic; meeting the needs of all groups to ensure they are able to access and use services provided by the Council; encouraging all groups to participate in public life and in other activities where their participation is disproportionately low; and ensuring that all groups are able to apply for jobs in the Council and that, as far as possible, the current Council workforce is representative of Fife’s population.  

 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Percentage of buildings from which the Council delivers services that are suitable for, and accessible to, disabled people

30.2%

29.6%

29.3%

 40%

      NA

% of the Fife Council workforce aged 24 and under

3.9

4.1

4.0

4.2

N/A

% of the Fife Council workforce from a BME background

N/A

0.75%

0.81%

0.84%

N/A

The percentage of the highest paid 5% employees who are women

48.5%

49.3%

50.5%

50.6%

 53.7%

 

Equality & Diversity mini-site

Key Papers:
Equalities & Diversity Annual Review Report 2015
Equality & Diversity Scheme 2013-15
 

Equality & Diversity in Employment 2014


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