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Corporate Themes (SPI 1)

Statutory Performance Indicators (SPIs) - Reporting a broad range of performance information

Audit Scotland, through its statutory Direction on performance reporting, sets out guidance for what council’s should cover in their public performance reporting.

Key reports for each of the Corporate Themes (SPI 1), the broad range of performance information that is published, and narrative around progress and improvements can be found under each of the headings.

Information is also available for Service Themes (SPI 2).

See also how Fife compares with other Councils in the Local Government Benchmarking framework (SPI 3).

Please click on the publications at the end of this page for information on the broader range of performance indicators.

Click on the headings below to view performance information and reports:

SPI 1 - Corporate Themes
 

Responsiveness to communities

Responsiveness to communities and customers is embedded in the values which underpin the delivery of the Fife Council Plan.  Many decisions are taken through local Area Committees which oversee local community planning to ensure we shape locally delivered services around local need. The council delivers services through a decentralised model, and has a network of modernised Customer Service Centers in Local Offices which provide local access to council services and some partner services.   This is supported by improved phone contact through our Contact Centre, and increasing range of services delivered digitally allowing customers to carry out council business at a time and place convenient to them. The Council reports on our customer service annually, highlighting improvements needed based on customer experience and feedback. 

We are committed to listening to communities and have mechanisms in place to gain feedback to enable us to respond to our customer views and improve the services we provide to meet needs  such as consultation exercises, residents surveys and the People’s Panel- a group of people who have volunteered to help improve Fife by giving their opinions and observations on a variety of public issues. 

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

 

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of Contact Centre Customer Satisfaction

91%

0%*

90%

80%

Percentage of users satisfied with the overall quality of FifeDirect (SOCITM/Neilson user survey)

78.5%

77%

69.1%

80%

Percentage of Solace/LGBF benchmarked indicators in the top half of all councils' performance

38.2%

34.5%

Expected January 2016

50%

Percentage of stage 1 complaints responded to within timescale - FIFE COUNCIL

N/A**

71%

79%

80%

Percentage of stage 2 complaints responded to within timescale - FIFE COUNCIL

N/A**

72%

76%

90%

Percentage rating area as very good place to live (Fife residents) (Scottish Household Survey)

62%

56%

52%

63%

Percentage rating area as very good place to live (20% most deprived Fife) (Scottish Household Survey)

34%

29%

25%

42%

Perception of prevalence of neighbourhood problems: vandalism, graffiti or other deliberate damage to property (Fife)

N/A

9.0%

9.0%

9.9%

Same

Perception of prevalence of neighbourhood problems:  Noisy neighbours/loud parties

N/A

11.0%

12.0%

13.5%

Perception of prevalence of neighbourhood problems: neighbour disputes

N/A

7.0%

6.0%

7.2%

Perception of prevalence of neighbourhood problems: Groups or individuals harassing others (Fife)

N/A

10.0%

7.0%

6.3%

Percentage agreeing that they can influence decisions (Scottish Household Survey)

28.8%

38.8%

33%

32%

Percentage agreeing that they can influence decisions (20% most deprived Fife) (Scottish Household Survey)

29.6%

37.3%

23%

37%

Percentage agreeing that the council provides high quality services (Scottish Household Survey)

64.4%

68.6%

70%

69%

Percentage agreeing that the council provides high quality services (20% most deprived Fife) (Scottish Household Survey)

62.7%

63.4%

63%

60%

Percentage agreeing Council is addressing issues affecting quality of life in local neighbourhood (Scottish Household Survey)

58.1%

64.2%

64%

70%

Percentage agreeing Council is addressing issues affecting quality of life in local neighbourhood (20% most deprived Fife) (Scottish Household Survey)

61.4%

63.2%

57%

60%

*Phone system and Quality Recording upgrade took place Feb-Jun 2014. Unable to access call history to undertake customer satisfaction for 2013/14 however surveys resumed in July 2014.

 **Prior to 2013/14 complaint performance information was reported overall – 5 working days and 20 working days.

 

Local Community Planning mini-site

Fife's Budget Challenge

People's Panel mini-site

Consultation Diary

Key Papers:
Annual Customer Report 2014

Complaints Update Report

Levenmouth Area Complaints Update 2013/14

Levenmouth Area Complaints Update 2014/15

Kirkcaldy Area Complaints Update 2013/14

Glenrothes Area Complaints Update 2013/14

NEF Area Complaints Update 2013/14

NEF Area Complaints Update 2014/15

Dunfermline Area Compaints Update 2013/14

Cowdenbeath Area Complaints Update 2013/14

Cowdenbeath Area Complaints Update 2014/15

SWF Area Complaints Update 2013/14

SWF Area Complaints Update 2014/15
 
Budget Brief 2014-17

Information Requests Annual Report 2013

Revenues and service costs

The Revenue and Service Cost information brings together a range of cost information, such as total expenditure as well as a breakdown by service areas. It seeks to demonstrate that Services are achieving a balance between cost and quality in service delivery as part of their Best Value performance management. Service cost information is important to stakeholders and citizens, providing additional context for the assessment of performance.

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Revenue Expenditure vs Budget (%)

99.8%

102.37%

100.02%

100%

Capital Expenditure vs Budget (excludes Housing Revenue Account and Police) (%)

90.5%

91.79%

80.7%

95%

Annual Value of Efficiencies (% budget reduction)

2.3%

2.1%

1.73%

3%

Level of Balances as a percentage of budget

6.05%

4.31%

4.12%

2%

Percentage of income due from council tax received by the end of the year

95.45%

95.47%

95.35%

95.80%

Cost of collecting council tax per dwelling (£)

£4.10

£5.45

£4.29

N/A

Support services as a percentage of total gross expenditure

5.53%

6.42%

Expected January 2016

TBC

Corporate and democratic core costs per 1,000 population (£)

£27,426.14

£27,061.13

Expected January 2016

 TBC

 


Budget & Finance mini-site

Key Papers:
Fife Council's Annual Accounts
 

Employees

HR support employees by helping to make them feel well informed, empowered, and treated fairly.   We provide the framework and tools for the necessary skills and behaviours to deliver strong leadership and accountability, helping to achieve the council’s ambitions and challenging change agenda.Delivering a strategic approach to workforce planning and developing talent management schemes and succession planning, we make sure we have the right people, in the right place at the right time.  To improve service delivery, employees are striving to do better and HR provides the tools and support to manage employee performance to deliver these improved outcomes for all our customers.  Working as one council, HR provides the council’s corporate health and safety services and promotes a proactive and holistic approach to creating a positive health and safety culture for employees.   

 
Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.
 

  

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Sickness absence days per employee

10.93

9.50

9.86

 9

Number of RIDDOR Reportable Accidents (per 1,000 Employees)

5.05

2.88

3.44

6.96

Health and Safety Executive – Number of Enforcement Actions

3

0

2

0

 

Mobile & Flexible mini-site

Key Papers:
Annual Workforce Report 2013/14
Annual Workforce Report Appendix 1
Annual Health & Safety Report 2013/14
Equality & Diversity in Employment 2014

Assets 

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Council Buildings Energy Consumption (million kWh)

229.11

218.1

N/A*

 N/A

Council Infrastructure Energy Consumption (million kWh)

24.79

23.83

N/A*

 N/A

Pool Car Mileage by Fife Council Employees

441,525

516,200

N/A*

 N/A

Total business mileage (1,000's) claimed by Fife Council employees (excluding fleet)

6,564.74

7,185.8

N/A*

N/A

Total Council fleet fuel consumption (1,000's litres)

4,697.43

4,953.79

N/A*

N/A

Percentage of time vehicles are not available due to accidents, avoidable damage or modifications

1.35%

1.07%

2.93%

0.68% 

Proportion of operational buildings that are suitable for their current use (%)

66.16%

68.1%

73.6%

75%

Proportion of internal floor area of operational buildings in satisfactory condition (%)

81.25%

84.6%

83%

85%

 

Number of transactions by Local Services Centres

280,000

268,093

327,795

N/A

Google Visits

2,951,897

3,624,599

3,646,856 

N/A

 *Data is no longer considered to be comparable with previous years due to changes in Service structure, so no figures are recorded for 2014/15.  A new suite of indicators has been designed and will be introduced in 2015/16 to address the mandatory reporting requirements introduced by the Scottish Government.

 

ICT Strategy 2011-14
ICT Strategy Annual Report 2014

Property Asset Management Plan to 2017

Procurement

Procurement is responsible for purchasing some of the wide variety of goods, materials and services Fife Council need, as well as offering procurement advice and best practice guidance to all Council Services. We manage over 220 Council-wide contracts with an annual value in excess of £52m. Our aim is to provide a strategic, sustainable and customer focused approach to the procurement process by ensuring that best value is continually achieved when meeting the Council's core objectives.  We strive to provide a professional, ethical and sustainable Procurement service to customers.  We do this through supporting collaborative procurement, training and developing staff to ensure best practice procurement is adopted and that appropriate advice is provided to customers.  We demonstrate Best Value is being achieved through contract management, including the monitoring and benchmarking of contract performance, and seek to continually improve processes and procedures to ensure an efficient and customer focused approach to procurement.  

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Discounts Achieved as a Percentage of Contract and Enquiry Business Awarded

4.24%

2.86%

8.31%

 5%

Percentage of Contracts Placed with Fife companies

5.0%

11.5%

47.2%*

 N/A

Percentage of invoices sampled that were paid within 30 days

91.58%

91.75%

93.79%

 95%

 *Significant increase is due to now being able to report using data from Public Contracts Scotland so the value includes awards made by other procuring services, i.e. Building Services.

 

Procurement mini-site

Key Papers:
Procurement Strategy 2011
Procurement Performance
Procurement Capability Assessment Scores Comparison Report

Select the following link for information on progress around procurement.

Sustainable development

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Total carbon footprint for Fife - Carbon Emissions (thousand tonnes)

3,732.7

3,358.4

Expected July 2016

3,379

-

Total Fife Council Carbon Footprint - Carbon Emissions (tonnes)

92,124.78

91,893.23

91,059

N/A

Council Buildings Energy Consumption – Carbon Emissions (tonnes)

65,299

65,037

N/A*

N/A

Council Infrastructure Energy Consumption - Carbon Emissions (tonnes)

12,281.78

11,525

N/A*

N/A

Total Council fleet fuel consumption - Carbon Emissions (tonnes)

12,320

12,918.3

N/A*

N/A

Pool Car Mileage by Fife Council Employees - Carbon Emissions (tonnes)

59

76.93

N/A*

N/A

Total business mileage claimed by Fife Council employees - Carbon Emissions (tonnes - excluding fleet)

2,165

2,336

N/A*

N/A

Percentage of Fuel Poor Households in Fife (Scottish House Condition Survey)

30% (2009-11)

23% (2010-12)

34% (2011-13)**

33%

The area of council owned or managed land actively managed for biodiversity (Ha)

1,909

1,912

1,914.89

 2,050

 

Volume of tonnes (Number of Days Resilience) of salt available for winter gritting

30,151

27,688

35,000

33,000 

 *Data is no longer considered to be comparable with previous years due to changes in Service structure, so no figures are recorded for 2014/15.  A new suite of indicators has been designed and will be introduced in 2015/16 to address the mandatory reporting requirements introduced by the Scottish Government.

 **The latest information from the Scottish House Condition Survey 2011-2013 shows that fuel poverty rates have risen. Fuel prices appear to be a factor in the rise.

 

Climate Change mini-site
Shoreline Management mini-site

Travel choices

Key Papers:
Renewable Energy Routemap

Equalities and diversity

Fife Council is committed to equality and diversity and this commitment is set out in our Equality and Diversity Scheme. We are working towards eliminating discrimination, advancing equality of opportunity and fostering good relations in relation to the nine protected characteristics under the Equality Act. Our outcomes are about removing or minimising the inequalities experienced by people due to their protected characteristic; meeting the needs of all groups to ensure they are able to access and use services provided by the Council; encouraging all groups to participate in public life and in other activities where their participation is disproportionately low; and ensuring that all groups are able to apply for jobs in the Council and that, as far as possible, the current Council workforce is representative of Fife’s population.  

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of buildings from which the Council delivers services that are suitable for, and accessible to, disabled people

30.2%

29.6%

29.3%

60%

Percentage of the Fife Council workforce aged 24 and under

3.9%

4.1%

4.0%

 N/A

Percentage of the Fife Council workforce from a Black & Minority Ethnic (BME) background

 N/A 

0.75%

0.81%

 N/A

The percentage of the highest paid 5% employees who are women

48.5%

49.3%

50.5%

 53%

 

Equality & Diversity mini-site

Key Papers:
Equalities & Diversity Annual Review Report 2015
Equality & Diversity Scheme 2013-15
 

Equality & Diversity in Employment 2014


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