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Service Themes (SPI 2)

Key reports for each of the Service Themes (SPI 2), the broad range of performance information that is published, and narrative around progress and improvements can be found under each of the headings.

Please click on the publications at the end of this page for information on the broader range of performance indicators.

Click on the headings below to view performance information and reports:
 

Benefits Administration

Housing Benefit is a means tested benefit administered by Fife Council on behalf of the Department for Work and Pensions (DWP).  A team of staff located within the Finance and Corporate Services Directorate are responsible for the day to day administration of an average caseload of 34,394.  Annually, the team process, on average, 27,017 New Claims in an average of 20 days and 167,310 change in circumstances in an average of 7 days.  In 2013/14 this met the team targets and meant Fife Council were performing in the top quartile for Scotland.

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Number of claimants in receipt of out of work benefits as a percentage of working age population

13.8%

13.0%

12.0%

 

12.4%

Gross administration cost per case for benefits administration

£49.84

£45.38

£44.71

£43.19 

 N/A

Accuracy of cases for which the calculation of benefit was correct %

96.0%

95.3%

95.2%

94.8%

 96%

Number of Claims processed this quarter correctly

5670.0

3381.0

5115.0

2474.0

N/A 

Number Benefit Claims processed this quarter

5912.0

3552.0

5372.0

2606.0

 N/A

Average Time to process new HB/CTB claims (in days)

20

22

20

17

19

Total number of days to process New Housing Benefit/Council Tax Benefit Claims*

152,222

537,700

257,547

206,513

 N/A

Total number of New Housing Benefit/Council Tax Benefit Claims Processed *

7,801

27,017

13,059

12,385

N/A 

 

 *These performance indicators were updated in 2013/14 to reflect Housing Benefit and Council Tax Benefit cases and combines both indicators together to get an overall picture of processing new claims for benefits/reductions. 

 

Welfare Reform mini-site
Council Tax & Housing Benefits mini-site

Key Papers:
Benefits and Council Tax Year End Report 2012/13

Community Care 

The Social Work Service is responsible for arranging social care services for people and communities in Fife. The Service seeks to provide the necessary support for people to remain in their own home and community, it protects and supports children, older people and adults and helps offenders to change their offending behaviour. 

Social Work is a large and complex organisation carrying out a variety of duties and tasks. Much of the work we do is governed by legislation. Overall responsibility for all aspects of the Service lies with the Executive Director, Social Work, who is also the Council’s Chief Social Work Officer. 

The Executive Director, as a member of the Council's Management Team, is accountable for the overall strategic leadership and management of the Social Work Service. In addition the Executive Director has the Lead responsibility for the corporate priority - Health. 

Within Fife Council Social Work Community Care is comprised of Adult and Older People’s Services.  These Services are currently part of the wider integration of adult social care with NHS services with the outcome to deliver better services for people.  Integration means that over the coming years, GPs, hospitals, health workers, social care staff and others will increasingly work side-by-side to share information and take a much more co-ordinated approach to the way services are delivered.  

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Total respite in weeks for older people (aged 65+)

7,243

8,352

8,978

 Due Aug 2016

To be set

Total respite in weeks for adults (aged 18-64)

9,935

9,615

8,526

Due Aug 2016

To be set

Total respite in weeks for children (aged 0-17)

892

838

921

Due Aug 2016

   550

Total number of homecare hours per 1,000 pop'n aged 65+

334

336.99

302.56

 Due Aug 2016

N/A

% of people aged 65 or over with intensive needs receiving care at home

22.91%

23.28%

20.2%

Due Nov 2017 

To be set

% of people aged 65+ with a telecare/community alarms package

 

8.2

11.3

 Due Aug 2016

To be set

% of people admitted from hospital and the community into intermediate care that were discharged home within 6 weeks after date of admission

 

44%

33%

19%

To be set

Direct payments spend on adults 18+ as a % of total social work spend on adults 18+

1.79%

2.08%

2.3%

 Due Jan 2017

To be set

Home care costs for  people aged 65 or over per hour  £

£26.17

£21.85

£23.40

Due Jan 2017 

To be set

% of clients satisfied with Home Care Service

91%

91%

93.7%

Due Dec 2016 

To be set

% of adults satisfied with social care or social work services

59%

52%

47%

 Due Jan 2017

To be set

Net Residential Costs Per Capita per Week for Older Adults (65+)

£372.84

£427.02

£378.57

 Due Jan 2017

To be set


Improving Social Work Services in Fife
Annual Report on Outcomes of Care Inspectorate Inspections & Gradings Processes
Integrated Health and Social Care Partnership

Key Papers:

Chief Social Work Officer Annual Report 2014/15
Partnerships Full Strategic Plan for Fife

Criminal Justice

Criminal Justice aims to reduce the unnecessary use of custody where it is used for a lack of a suitable, available community disposal. Criminal Justice services which contribute to community safety and public protection for Fife are provided, and reported on, through the Fife and Forth Valley Community Justice Authority. 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Percentage of successfully completed community payback orders

70.2%

74%

74%

 74.80%

76%

Percentage of successfully completed community payback orders imposed on young persons under the age of 21

64.38%

69%

66%

 63.75%

70%

 *Please note additional performance indicators are reported by Fife and Forth Valley Community Justice Authority.

Fife and Forth Valley Community Justice Authority
Criminal Justice mini-site

 

Key Papers:
Criminal Justice in Fife 2014
Fife and Forth Valley CJA Action Plan 2014-17
Fife and Forth Valley CJA Area Plan 2014-17
Fife and Forth Valley CJA Board Quarterly Performance Reports
Fife MAPPA Annual Report 2013-14
Criminal Justice in Fife 2014

 

Cultural and Community Services

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

% of population taking 30 minutes of exercise per day *

42%

-

-

-

42%

Cost of parks and open spaces per 1,000 population £ 

£46,002.40

£41,173.58

£45,970.16

DueJan 2017

TBS

% of adults satisfied with parks and open spaces (Scottish Household Survey)

82%

84%

86%

N/A

84%

Number of attendances per 1,000 population for all pools

3,071.27

3,100.36

3,225.19

3,147.73

TBS

Number of attendances per 1,000 population for indoor sport and leisure facilities excluding pools in a combined complex

4,253.02

4,674.87

4,942.4

5,154.92

TBS

Cost per attendance at sports facilities £

£2.49

£2.79

£2.69

DueJan 2017

£2.65

% of adults satisfied with leisure facilities

75%

69%

78%

Due Jan 2017 

73%

Number of visits to/usages of council funded or part funded museums and expressed per 1,000 population

743

1,156

1,035

1,115.3

1,180

Number of visits to/usages of council funded or part funded museums that were in person and expressed per 1,000 population

679

897

1,035

910.5

TBS

Cost per museum visit £

£4.49

£2.07

£1.83

£1.13

TBS

% of adults satisfied with museums and galleries

66%

60%

63%

 Due Dec 2016

70%

The number of Library visits per 1,000 population

4,635

4,739

4,222

4,138

4,200

Cost per library visit £

£4.50

£4.49

£4.31

£3.09

TBS

% of adults satisfied with libraries

76%

71%

69%

 

80%

Number of Theatre attendances per 1000 population

459

439

377

314.5

TBS

 * We no longer collect information for this performance indicator - it has now been archived.

Active Fife mini-site
Take a Pride in Fife mini-site
Culture in Fife mini-site
Outdoor Education mini-site

Key Papers:

Fife Sports Strategy 2014-18

Planning

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

% of settlements in Fife (Pop 5000 or more) which have a marketable 7 year supply of employment land

20%

35%

35%

Due Dec 2017 

40%

The average time (weeks) to deal with Major planning applications determined during the year

55.47

49.73

44.99

28.18

40.00

The average time (weeks) to deal with Local planning applications determined during the year

14.11

13.65

11.89

11.42

10.80

The average time (weeks) to deal with Householder planning applications determined during the year

7.18

8.09

8.59

8.49

7.90

Number of housing completions per annum - Fife

852

782

797

 

800

 

Planning mini-site

Key Papers:
Planning Performance Framework 2013/14
Fife Structure Plan 2006-26

Education

Fife Council Education and Children’s Services Directorate (E&CS) was formed in April 2014 bringing together Children and Families, Criminal Justice and the Education Service into one Directorate. We provide a wide range of services for over 60,000 children, young people and adult service users across Fife, working to improve life chances for all by:

 

  • Improving Early Years and Child Health and Wellbeing.
  • Improving Educational Outcomes.
  • Improving Employability Skills.
  • Improving Equality and Equity.
  • Enhancing Opportunities for the Vulnerable.

 

Our plans for achieving these priorities are set out in our Directorate Plan 2014-17, and our progress in improving these outcomes are set out in our Annual Review, which incorporates the Standards and Quality Report for 2014-15.

 

Partnership working is key to improving outcomes for our children and young people. Central to achieving this is our work within the Children in Fife partnership group, as described in the Fife Children’s Services Plan. This partnership working was the subject of a joint services inspection, involving all of the main inspection agencies, during 2015. As part of this inspection we undertook a self-evaluation of our children’s services, the outcomes of which are summarised in the Children’s Services Plan Update report. The results of the joint inspection (showing a strong “good” to “very good” profile for our children’s services and rating them amongst the best in Scotland for improvement) can be found in the inspection report, published by the Care Inspectorate.

 

Through its Criminal Justice remit the new directorate also plays a key role in reducing re-offending and contributing to public safety, a key priority in Fife’s Community plan.   

 

1. Improving Early Years and Health & Wellbeing 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Proportion of Fife children secure in the Early level of CfE by the end of P1: Overall Literacy

89.9%

92.7%

94.1%

 Due Aug 2016

N/A

Proportion of Fife children secure in the Early level of CfE by the end of P1: Overall Numeracy

91%

93.9%

95.2%

 Due Aug 2016

N/A

% half day attendances (all schools)

93%

93.8%

93.5%

Due Sep 2016 

N/A 

% Key QI's in Education Scotland Inspections rated good or better (pre school - 3 year rolling) - Academic Years

75.8%

80.6%

72.4%

Due Jan 2017 

     N/A

% children in stage P1 of healthy weight (clinical categories)

85.6%

83.2%

83.3%

Due Feb 2017

N/A

 

 2. Improving Educational Outcomes

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Proportion of Fife children secure at the First & Second levels of CfE (P4 and P7 combined): Overall Literacy

80.6%

83.5%

85.1%

Due Aug 2016 

 N/A

Proportion of Fife children secure at the First & Second levels of CfE (P4 and P7 combined): Overall Numeracy

81.8%

84.4%

86.1%

 Due Aug 2016

 N/A

Overall attainment of literacy at SCQF level 5 (%)

58.3%

61.8%

72.9%

Due Sep 2016 

 N/A

Overall attainment of numeracy at SCQF level 5 (%)

48.4%

50.5%

60.8%

Due Sep 2016  

 N/A

% Key QI's in Education Scotland Inspections rated good or better (Primary, Secondary & Special schools - 3 year rolling) - Academic Years

81%

76.5%

75%

Due Jan 2017

 N/A

 

 3. Improving Employability Skills  

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Percentage of pupils achieving at least 1 award at SCQF level 6 (Higher) by the end of S5

42.3%

44.8%

50.9%

 Due Sep 2016 

N/A 

% of pupils entering positive destinations

89.7%

92.4%

92.1%

 Due Nov 2016  

90%

 

4. Improving Equity & Equality

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Closing the gap in CfE declarations between SIMD deciles 1 & 2 and 9 & 10 - Literacy (P1, P4 & P7)

14.6%

9.8%

8.9%

Due Aug 2016 

N/A 

Closing the gap in CfE declarations between SIMD deciles 1 & 2 and 9 & 10 - Numeracy (P1, P4 & P7)

14.1%

10.1%

5.7%

 Due Aug 2016 

 N/A

Closing the gap in level 5 SQA attainment between SIMD most and least deprived 30% - Literacy

35.8%

34%

29.9%

Due Sep 2016 

 N/A

Closing the gap in level 5 SQA attainment between SIMD most and least deprived 30% - Numeracy

30.8%

30.1%

35%

Due Sep 2016 

 N/A

 

5. Enhancing Opportunities for the Vulnerable

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

% Looked After Children in home/kinship placements

39.7%

34.8%

36.4%

Provisional data due Autumn 2016

 N/A

Positive destinations from school of Looked After Children (%) - Scottish Government Statistics

64%

83%

N/A

Due Jun 2017

 N/A

% of regulated care services rated as "good" or better

N/A

N/A

100%

Due Aug 2016  

 N/A

Percentage of successfully completed community payback orders

70.2%

74%

74%

74.8% 

75%



Key Papers:
ECS Directorate Plan 2014-17

Education & Children's Services Annual Review (Incorporating Standards & Quality Report 2014/15)

Fife Children’s Services Plan 2014-17

Children's Services Plan Update April 2016

Joint Inspection Report on Children’s Services in Fife

Family Nurture Approach - The Way Ahead

 

Additional Links:

Education & Learning mini-site
 

Child Protection/Children’s Social Work

The Children and Families Service offers support to children and their families facing difficulties in their lives by providing information and advice on services.

In January 2014 the Children and Families Service joined with the Education Service to become the Fife Council Children’s Service’s Directorate. The new Directorate will place children and families at its centre through the provision of coherent, joined-up services designed to protect, nurture and educate the children and young people of Fife.  

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

% of children who have been looked after for 12 months and who have a plan for permanency

N/A

66.1%

55%

54.6%

60%

Balance of Care for looked after children: % of children being looked after in the Community

90%

89.3%

85.6%

86.68%

93%

% of looked-after children cared for within Fife

95%

91.9%

87.6%

88.14%

 N/A

The gross cost of "children looked after" in residential based services per child per week £

£2,742.99

£3,110.96

£3,063.19

 Due Jan 2017

 N/A

The gross cost of "children looked after" in a community setting per child per week £

£306.18

£337.35

£363.88

 Due Mar 2017

     N/A

Child poverty: % of children living in households with less than 60 percent of median income

20.3%

19.1%

19.1%

 Due Sep 2016

19%

Child poverty: % of children living in households with less than 60% of median household income: most deprived quintile

40.8%

36.8%

36.4%

  Due Sep 2016 

38%

Child poverty: % of children living in households with less than 60% of median household income: least deprived quintile

4.5%

4%

4.7%

 Due Sep 2016

3.8%

% of children subject to a supervision order seen within 15 days *

N/A

N/A

 

 

 

*The data for this indicator comes directly from the Scottish Children's Reporter Administration.  However, as a consequence of a move to a new case management system (new localities model), data will not be available until further notice.
 

Child Protection in Fife mini-site

Key Papers:
Chief Social Work Officers Report
Looked Afer Children Involvement Strategy (2015)

Children & Families Social Work Strategy Update 2015

Housing and Homelessness

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

The number of households assessed as homeless or potentially homeless during the year

2,227

2,049

1,836

1,910

2,250

Average time per case (in weeks) between presentation and completion of duty by the council for those cases assessed as homeless or potentially homeless (for those cases completed during the year)

28.53

25.99

27.14

26.98

15

% who are housed - Permanent accommodation for household

42.05%

38.38%

37.65%

 

 N/A

% of cases reassessed within 12 months of completion of duty - Permanent accommodation for household

5.28%

5.78%

6.57%

 

 N/A

% of cases reassessed within 12 months of completion of duty - Temporary accommodation / Provide advice / Retain accommodation

9.3%

9.49%

12.42%

 

 N/A

Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year

 

6.06%

5.93%

6.21%

5.29%

% of current tenants owing more than 13 weeks rent (excl. those less than £250)

6.98

8.97

7.75

8.17

 

The proportion of those tenants giving up their tenancy during the year that were in rent arrears

19.79%

20%

23%

23%

 

% of council rent that was lost due to houses remaining empty

 

1.62

 

1.5

1.61 

Empty Houses - Time to Let (Average re-let times in days - Not Low Demand)

38

39

45

 

 

Empty Houses - Time to Let (Average re-let times in days - Low Demand)

74

55

52

 

 

Low demand Housing Stock : Average period these dwellings had been un-let at year end

58

29

51

 

N/A 

Average time taken to complete non-emergency repairs (days)

NA 

11

9.96

Due Jan 2017

 N/A

% of council dwellings that meet the Scottish Housing Quality Standard (SHQS)

67.9

80.7

98.2

98.6

98.8

% of council houses that are energy efficient 

86.65%

96.86%

98.64%

Due Jan 2017

    N/A

Affordable housing requirement ****

 -

      -

-

 -

 -

% of tenants rating Housing & Neighbourhood Service as either Very Good or Good (Annual Tenants Survey) ****

71.62%

68%

74.89%

 -

 -

% of customers rating the Housing Service (Repairs Service) as either fair, good or excellent (Contact Centre Survey) ****

92.05%

92.88%

84.17%

93.88%

-

Number of affordable housing units delivered each year in Fife (annual)

309

221

286

570

936 

Cumulative number of affordable housing units delivered in Fife

443

664

884

1,454

2,166

*Revised indicator definitions from 13/14 as a result of changes to reporting requirements to Scottish Housing Regulator. 

**Previously a flat rate of 561 affordable homes was required each year from 2008/09 until 2017/18.  However, the methodology of housing need assessment changed significantly in 2014.

 ***Data cleansing exercise taking place whichis why 2015/16 figure is lower than in previous years.

 **** These  indicators have been partialy archived - to be replaced with ARC.

 

Housing mini-site

Key Papers:

Delivering Affordable Housing
Council Housing Performance

Affordable Housing Progamme Update 2015-16

Reducing Fuel Poverty Update 2015

Protective Services

The aim of Protective Services is to maintain a safe, healthy, clean, and fair trading environment for residents, businesses and visitors. We take for granted that the businesses we trade with do so in a fair way,  but that is not always the case.  Thanks to a comprehensive and robust regulatory framework, the officers of Protective Services are responsible for maintaining the necessary standards across Fife.

Our activities include: 

Trading Standards: Anti-counterfeiting, weights and measures, fair trading investigations, consumer advice and education, business advice, product safety, petroleum and explosives regulation, age related sales, scams, doorstep crime and Trusted Trader.

Environmental Health: Food hygiene inspections, food and water sampling, food complaints, food borne illness, health and safety, noise regulation, housing regulation, nuisance control, animal health and welfare, smoking ban, contaminated land, consumer education and business advice.

Building Standards: Building warrant applications and completion certificate submissions, dangerous buildings, ensure access and facilities are provided for people with disabilities, further the conservation of fuel, power and further the achievement of sustainable development.

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Average time between time of noise complaint and attendance on site (hours) Day time

39.36

38.96

37.9

 43.79

48

Percentage of consumer complaints that were dealt with in 14 days

80.53%

80.94%

81.61%

79.27%

75%

% of trading standards  business advice requests that were dealt with in 14 days

98.93%

97.96%

98.54%

94.36%

95%

Cost of trading standards per 1,000 population £ - Fife

£8,036.15

£7,873.87

£7,741.11

Due Jan 2017 

£7,800.00

Cost of environmental health per 1,000 population £ - Fife

£13,041.34

£12,951.40

£13,151.45

 Due Jan 2017

£12,900.00

Percentage of  broadly compliant food standards premises

88.68%

87.57%

87.33%

87.34%

86%

Percentage of high and medium priority potentially contaminated land sites investigated

       68.10%        70.91%        73.71%              N/A       79.33%

 

Roads and lighting

Fife Council manages and maintains roads and street lights across Fife. Fife has over 60,000 streetlights keeping 100 towns, villages and major road junctions well lit across Fife.    

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

Net Cost of street cleaning per 1,000 population £

£16,976.14

£18,271.51

£16,917.17

N/A

£16,900

Street Cleanliness Index - % Clean 

98.9

97.7

98.49

97.9

98

% of adults satisfied with street cleaning

77%

84%

80%

N/A

80% 

Road cost per kilometre £

£10,056.94

£9,449.92

£9,083.00

Due Sep 2016 

£9,600.00

% of Class A roads that should be considered for maintenance treatment

33.9%

31.3%

29.63%

26.8%

29%

% of Class B roads that should be considered for maintenance treatment

31.3%

33.6%

37.3%

33.6%

34.5%%

% of Class C roads that should be considered for maintenance treatment

28.8%

28.7%

31.29%

29.9%

33.5%

Percentage of unclassified roads that should be considered for maintenance treatment

36.1%

34.4%

34.65%

34.4%

35.7%


Key papers:

Fife's Road Condition Report 2015

Waste Management Services

The Scottish Government has set challenging targets for recycling which requires Councils to recycle 60% of waste by 2020 and 70% by 2025. Fife continues to improve its performance, with an overall recycling rate of 52% in 2015 Fife as well as diverting 57% of its household waste from landfill. This means that Fife is still one of the best performing councils for recycling in Scotland. 

 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

Value

Value

Value

Value

Target

% of total household waste that is recycled

52.09%

57%

52.97%

52.92%

59.6%%

% of adults satisfied with refuse collection

79%

81%

81%

 Due Dec 2016

 N/A

Net waste collection cost per premises

£63.57

£60.73

£55.44

 Due Jan 2017

 £55.44

Net waste disposal cost per premises £

£76.82

£76.24

£97.68

 Due Dec 2016

 £77.61

Number of premises for refuse collection (household and commercial)

174,675

174,067

175,411

177,402

 N/A

Key papers:

Fife Zero Waste Strategy 2011-20

 

 

 

 

 

 


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