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Service Themes (SPI 2)

Statutory Performance Indicators (SPIs) - Reporting a broad range of performance information

Audit Scotland, through its statutory Direction on performance reporting, sets out guidance for what council’s should cover in their public performance reporting.

Key reports for each of the Service Themes (SPI 2), the broad range of performance information that is published, and narrative around progress and improvements can be found under each of the headings.

Information is also available for Corporate Themes (SPI 1).

See also how Fife compares with other Councils in the Local Government Benchmarking framework (SPI 3).

Please click on the publications at the end of this page for information on the broader range of performance indicators.

Click on the headings below to view performance information and reports:

SPI 2 - Service


Benefits Administration 

Housing Benefit is a means tested benefit administered by Fife Council on behalf of the Department for Work and Pensions (DWP).  A team of staff located within the Finance and Corporate Services Directorate are responsible for the day to day administration of an average caseload of 34,394.  Annually, the team process, on average, 27,017 New Claims in an average of 20 days and 167,310 change in circumstances in an average of 7 days.  In 2013/14 this met the team targets and meant Fife Council were performing in the top quartile for Scotland.

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Number of claimants in receipt of out of work benefits as a percentage of working age population

13.8%

13.0%

12.0%

12.2%

Gross administration cost per case for benefits administration (£)

£49.84

£45.38

£44.71

N/A

Accuracy of cases for which the calculation of benefit was correct (%)

96.0%

95.3%

95.2%

 96.25%

Number of Claims processed this quarter correctly

5670.0

3381.0

5115.0

N/A

Number of Benefit Claims processed this quarter

5912.0

3552.0

5372.0

N/A

Average Time to process new Housing Benefit/Council Tax Benefit claims (in days)

20

22

20

18 

Total number of days to process New Housing Benefit/Council Tax Benefit Claims*

152,222

537,700

257,547

N/A 

Total number of New Housing Benefit/Council Tax Benefit Claims Processed*

7,801

27,017

13,059

 N/A

 *These performance indicators were updated in 2013/14 to reflect Housing Benefit and Council Tax Benefit cases and combines both indicators together to get an overall picture of processing new claims for benefits/reductions. 

 

Welfare Reform mini-site
Council Tax & Housing Benefits mini-site

Key Papers:
Benefits and Council Tax Year End Report 2012/13

Community Care 

The Social Work Service is responsible for arranging social care services for people and communities in Fife. The Service seeks to provide the necessary support for people to remain in their own home and community, it protects and supports children, older people and adults and helps offenders to change their offending behaviour. 

Social Work is a large and complex organisation carrying out a variety of duties and tasks. Much of the work we do is governed by legislation. Overall responsibility for all aspects of the Service lies with the Executive Director, Social Work, who is also the Council’s Chief Social Work Officer. 

The Executive Director, as a member of the Council's Management Team, is accountable for the overall strategic leadership and management of the Social Work Service. In addition the Executive Director has the Lead responsibility for the corporate priority - Health. 

Within Fife Council Social Work Community Care is comprised of Adult and Older People’s Services.  These Services are currently part of the wider integration of adult social care with NHS services with the outcome to deliver better services for people.  Integration means that over the coming years, GPs, hospitals, health workers, social care staff and others will increasingly work side-by-side to share information and take a much more co-ordinated approach to the way services are delivered.  

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Total respite in weeks for older people (aged 65+)

7,243

8,352

8,978

To be set

Total respite in weeks for adults (aged 18-64)

9,935

9,615

 8,526

To be set

Total respite in weeks for children (aged 0-17)

892

838

 921

To be set

Total number of homecare hours per 1,000 population aged 65+

334

336.99

302.56

N/A

Percentage of people aged 65 or over with intensive needs receiving care at home

22.91%

23.28%

17.6%

To be set

Percentage of people aged 65+ with a telecare/community alarms package

N/A 

8.2%

11.3%

To be set

-

Percentage of people admitted from hospital and the community into intermediate care that were discharged home within 6 weeks after date of admission

N/A

44%

33%

To be set

-

Direct payments spend on adults 18+ as a percentage of total social work spend on adults 18+

1.79%

2.08%

Expected January 2016

To be set

Home care costs for people aged 65 or over per hour (£)

£26.17

£21.85

Expected January 2016

To be set

Percentage of clients satisfied with Home Care Service

91%

91%

93.7%

To be set

Same

Percentage of clients satisfied with Single Shared Assessment Process

89%

90%

92%

To be set

Percentage of adults satisfied with social care or social work services

59%

52%

47%

 To be set

Net Residential Costs Per Capita per Week for Older Adults (65+) (£)

£372.84

 £427.02

Expected January 2016

 To be set

 

Chief Social Work Officer Report 2013/14
Social Care & Health mini-site
Improving Social Work Services in Fife
Annual Report on Outcomes of Care Inspectorate Inspections & Gradings Processes

Key Papers:
Health & Social Care Delivery Plan 2012-15

Criminal Justice

Criminal Justice aims to reduce the unnecessary use of custody where it is used for a lack of a suitable, available community disposal.

Criminal Justice services which contribute to community safety and public protection for Fife are provided, and reported on, through the Fife and Forth Valley Community Justice Authority.

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of successfully completed community payback orders

70.17%

74%

74%

To be set

Percentage of successfully completed community payback orders imposed on young persons under the age of 21

64.38%

69%

66%

To be set

 *Please note additional performance indicators are reported by Fife and Forth Valley Community Justice Authority.

 

Fife and Forth Valley Community Justice Authority

Criminal Justice mini-site

Key Papers:
Criminal Justice in Fife 2014

Fife and Forth Valley CJA Action Plan 2014-17

Fife and Forth Valley CJA Area Plan 2014-17

Fife and Forth Valley CJA Board Quarterly Performance Reports

Fife MAPPA Annual Report 2013-14

Criminal Justice in Fife 2014

Fife and Forth Valley Community Justuce Authority - Annual Report 2014/15

Cultural and Community Services


Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of population taking 30 minutes of exercise per day

42%

-

42%

 -

Cost of parks & open spaces per 1,000 population (£)

£46,002.40

£41,173.58

Expected January 2016

To be set

Percentage of adults satisfied with parks and open spaces (Scottish Household Survey)

82%

84%

86%

85%

Number of attendances per 1,000 population for all pools

3,071.27

3,100.36

3,225.19

To be set

Number of attendances per 1,000 population for indoor sport and leisure facilities excluding pools in a combined complex

4,253.02

4,674.87

4,942.40

To be set

Cost per attendance at sports facilities (£)

£2.49

£2.78

Expected January 2016

To be set

Percentage of adults satisfied with leisure facilities

75%

69%

78%

 To be set

 

Number of visits to/usages of council funded or part funded museums and expressed per 1,000 population

743

1,156

 

To be set

Number of visits to/usages of council funded or part funded museums that were in person and expressed per 1,000 population

679

 

 

To be set

-

Cost per museum visit (£)

£4.49

£2.07

Expected January 2016

To be set

Percentage of adults satisfied with museums and galleries

66%

60%

63%

To be set

The number of Library visits per 1,000 population

4,635

4,739

3,192*

1,162.50

Cost per library visit (£)

£4.50

£4.49

Expected January 2016

To be set

Percentage of adults satisfied with libraries

76%

71%

69%

 To be set

 

Number of Theatre attendances per 1,000 population

459

439

 

 To be set

 *The closure of Dunfermline Carnegie Library for the building of the new museum has had an effect on visitor numbers. 

 

Active Fife mini-site
Take a Pride in Fife mini-site
Culture in Fife mini-site
Outdoor Education mini-site

Key Papers:
Cultural Strategy 2011-13
Fife Sports Strategy 2014-18

Planning

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of settlements in Fife (population 5000 or more) which have a marketable 7 year supply of employment land

20%

35%

35%

45%

The average time (weeks) to deal with Major planning applications determined during the year

55.47

49.73

44.99

35.00

The average time (weeks) to deal with Local planning applications determined during the year

14.18

13.65

 11.89

10.00

The average time (weeks) to deal with Householder planning applications determined during the year

7.18

8.09

8.59 

7.00

Number of housing completions per annum - Fife

852

 782

787

1,050

Planning mini-site


Key Papers:
Planning Performance Framework 2013/14
Fife Structure Plan 2006-26

Education

Fife Council Education and Children’s Services Directorate (E&CS) was formed in April 2014 bringing together Children and Families, Criminal Justice and the Education Service into one Directorate. We place children and families at the centre of everything we do. We seek to provide the space and opportunity for learning, nurture, creativity and the development of skills. We also aim to protect the children, young people and adult service users in Fife.

Much of our work involves working with a range of partners at national and Fife level. In order to ensure that our services have the greatest possible impact, we have developed our Directorate Plan to address the things that will make a real and significant difference (our core priorities and key processes) and to support the work of key partners at Fife and national level.

Through its Criminal Justice remit the new directorate will also play a key role in reducing re-offending and contributing to public safety, a key priority in Fife’s Community plan.  

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Cost per pre-school place (£)

£2,726.26

£2,890.65

Expected January 2016

To be set

Percentage of children who reach all of the expected developmental milestones at entry to primary school by the end of 2017*

-

-

-

90%

-

Cost per primary school pupil (£)

£4,509.05

£4,536.90

Expected January 2016

To be set

Number of exclusions per 1,000 pupils through temporary exclusion - Primary

9

10

Expected November 2015

8

Cost per secondary school pupil (£)

£5,922.77

£6,019.11

Expected January 2016

To be set

Number of exclusions per 1,000 pupils through temporary exclusion - Secondary

60

57

Expected November 2015

55

Percentage of pupils entering positive destinations

89.7%

92.4%

Expected January 2016

90%

Percentage of school leavers in positive and sustained destinations: follow up

87.9%

89.6%

Expected January 2016

90%

Percentage of pupils gaining  5+ awards at level 5 (pre-appeal)

35.07%

Not to be published 13/14

Expected January 2016

34%

-

Percentage of pupils gaining 5+ awards at level 6 (pre-appeal)

23.14%

25.73%

Expected January 2016

23.5%

Percentage of pupils in 20% most deprived areas getting 5+ awards at level 6

7.31%

11.82%

Expected January 2016

7.5%

Percentage of Schools assessed as being in Good condition (Bands A & B)

87%

87%

85% 

87%

Percentage of Adults Satisfied with local schools

79%

78%

73%

 To be set

Number of adults participating in literacies and language learning

1664

1784

1718

1600

Percentage of pupils entering positive leaver destinations from 20% most deprived areas

84.1%

88.7%

Expected January 2016

85%

Overall Education Scotland (HMIe) Inspection Results (% good & above)

92%

79%

Expected November 2015

 To be set

Pupil Absences - Secondary: Percentage of Days Lost

9.1%

7.9%

Expected November 2015 

9%

 *Measure yet to be developed as part of Fife Early Years Collaborative.

 

Education & Learning mini-site
Sustainable School Estate mini-site
School Websites

Key Papers:
Fife Children's Services Plan 2011-14
Overview of Education Scotland & Care Inspectorate Inspections 
Standards & Quality Report 2013
Early Years & Primary School Attainment
 

Child Protection/Children’s Social Work

The Children and Families Service offers support to children and their families facing difficulties in their lives by providing information and advice on services.

In January 2014 the Children and Families Service joined with the Education Service to become the Fife Council Children’s Service’s Directorate. The new Directorate will place children and families at its centre through the provision of coherent, joined-up services designed to protect, nurture and educate the children and young people of Fife.  

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

Percentage of children who have been looked after for 12 months and who have a plan for permanency

N/A

66.1%

55%

65%

Balance of Care for looked after children: percentage of children being looked after in the Community

90%

89.3%

85.6%

94%

Percentage of looked-after children cared for within Fife

95%

91.9%

87.6%

To be set

The gross cost of "children looked after" in residential based services per child per week (£)

£2,742.99

£2,962.82

Expected March 2016

To be set

The gross cost of "children looked after" in a community setting per child per week (£)

£306.18

£329.41

Expected March 2016

To be set

Child poverty: percentage of children living in households with less than 60 percent of median income

20.3% (2011)

19.1% (2012)

19.1%                (2013)

19%

Child poverty: percentage of children living in households with less than 60% of median household income: most deprived quintile

40.8% (2011)

36.8% (2012)

36.4% (2013)

38%

Child poverty: percentage of children living in households with less than 60% of median household income: least deprived quintile

4.5%  (2011)

 4%  (2012)

4.7% (2013)

3.8%

Percentage of children subject to a supervision order seen within 15 days*

N/A

N/A

N/A

-

-

*The data for this indicator comes directly from the Scottish Children's Reporter Administration.  However, as a consequence of a move to a new case management system (new localities model), data will not be available until further notice.

 

Child Protection in Fife mini-site

Key Papers:
Child Protection Inspection Report 2012
Child Protection Self-evaluation Report 2012
Fife Children's Service Plan 2011-14

Housing and Homelessness

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

The number of households assessed as homeless or potentially homeless during the year

2,227

2,049

1,836

2,000

Average time per case (in weeks) between presentation and completion of duty by the council for those cases assessed as homeless or potentially homeless (for those cases completed during the year)

28.53

25.99

27.14

15

The percentage who are housed - Permanent accommodation for household

42.05%

38.38%

N/A

N/A

Percentage of cases reassessed within 12 months of completion of duty - Permanent accommodation for household

5.28%

5.78%

6.57%

N/A 

Percentage of cases reassessed within 12 months of completion of duty - Temporary accommodation / Provide advice / Retain accommodation

9.3%

9.49%

12.42%

 N/A

Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year

N/A

6.06%*

5.93%

4.9%

Percentage of current tenants owing more than 13 weeks rent (excluding those less than £250)

6.98%

8.97%

7.75%

N/A

The proportion of those tenants giving up their tenancy during the year that were in rent arrears (%)

19.79%

20%

23%

N/A

Percentage of council rent that was lost due to houses remaining empty

1.57%

1.62%

1.8%

1.5%

Empty Houses - Time to Let (Average re-let times in days - Not Low Demand)

38

39

45

35

Empty Houses - Time to Let (Average re-let times in days - Low Demand)

74

55

52

N/A

Low Demand Housing Stock: Average period these dwellings had been un-let at year end (days)

58

29

51

N/A

Average length of time taken to complete non-emergency repairs (working days)

N/A 

10.97*

9.96

11

Percentage of council dwellings that meet the Scottish Housing Quality Standard (SHQS)

67.9%

80.7%

98.2%

100%

Percentage of Council houses that are energy efficient 

86.65%

96.86%

98.64%

100%

Affordable housing requirement**

561

  561

598

561

 -

Percentage of tenants rating Housing & Neighbourhood Service as either Very Good or Good (Annual Tenants Survey)

71.62%

68%

74.89%

To be set

Percentage of customers rating the Housing Service (Repairs Service) as either fair, good or excellent (Contact Centre Survey)

92.05%

92.88%

84.17%

94%

Cumulative number of affordable housing units delivered in Fife

380

601

887

2700 by May 2017

*Revised indicator definitions from 13/14 as a result of changes to reporting requirements to Scottish Housing Regulator. 

**Previously a flat rate of 561 affordable homes was required each year from 2008/09 until 2017/18.  However, the methodology of housing need assessment changed significantly in 2014.

 

Housing mini-site

Key Papers:

Delivering Affordable Housing
Homelessness Approach 2012-15

Council Housing Performance

Protective Services

The aim of Protective Services is to maintain a safe, healthy, clean, and fair trading environment for residents, businesses and visitors. We take for granted that the businesses we trade with do so in a fair way,  but that is not always the case.  Thanks to a comprehensive and robust regulatory framework, the officers of Protective Services are responsible for maintaining the necessary standards across Fife.

Our activities include: 

Trading Standards: Anti-counterfeiting, weights and measures, fair trading investigations, consumer advice and education, business advice, product safety, petroleum and explosives regulation, age related sales, scams, doorstep crime and Trusted Trader.

Environmental Health: Food hygiene inspections, food and water sampling, food complaints, food borne illness, health and safety, noise regulation, housing regulation, nuisance control, animal health and welfare, smoking ban, contaminated land, consumer education and business advice.

Building Standards: Building warrant applications and completion certificate submissions, dangerous buildings, ensure access and facilities are provided for people with disabilities, further the conservation of fuel, power and further the achievement of sustainable development.

Performance Status
On average results have got better over the long term.
On average results have got worse over the long term.

 

Performance

2012/13

2013/14

2014/15

2016/17

Better or Worse

Value

Value

Value

Target

 

Environmental Health Mini Site

 

Key papers:

 


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