What is Telecare?
Living independently is a concern for many people who worry about having an accident at home. Telecare can provide a range of devices and services that use new technology to enable people to live with greater independence and safety in their own homes.

A wide range of sensors, monitors and devices can help manage risk and raise the alarm automatically to incidents that include:

  • Falls
  • Dementia wandering
  • Cooking accidents and fires
  • Bogus callers
  • Epileptic seizures
  • Forgetting to take medication

How does it work?
Sensors in your home are linked through your phone line to a 24-hour monitoring centre. If the sensors detect a danger to you, staff at the community alarm monitoring centre will immediately contact you. They will check on your well-being and take appropriate action such as contacting a friend or neighbour or calling the emergency services. Here is an example of how it works:
  • A bed exit monitor under Mrs H’s mattress detected that she’d got up in the middle of the night. 
  • After 10 minutes, she hadn’t returned so the bed exit monitor sends an alert to the community alarm monitoring centre.
  • A mobile emergency carer arrived to find Mrs H had fallen in the hallway. Not wearing her community alarm pendant, she was unable to call for help but early intervention helped Mrs H make a full recovery.

What are the benefits?
It stops relatively minor incidents becoming major ones that affect your life. Quick action can prevent you spending time in hospital. If you have Telecare it can mean you are discharged from hospital more quickly. It all gives you and your family a feeling of safety and security 24hrs a day.

What do I need to get Telecare?
All you need is a telephone line and an electrical power point within six feet of each other. We can fit this for you if that’s a problem.

How much does it cost?
A community alarm monitoring fee of £2.00 a week is required in most cases. This fee provides a 24 hour service at our alarm receiving centre (ARC) where a specialist call handler will arrange a response to the situation.

Who can use Telecare?
The service is available for vulnerable adults of any age who would like to feel safer, more protected and independent in their own home, including people
  • who are frail or unsteady on their feet
  • affected by dementia
  • who have been discharged from hospital and need additional support at home
  • with high anxiety living alone
  • with sensory loss or physical disability
  • with learning disabilities 

Is there help for carers too?
Providing care can be exhausting and at times quite stressful. Some Telecare devices are designed to alert carers or family member in the same house that something has happened to the person they provide care for. This could be a fall or a confused person going out in the middle of the night. Telecare can often mean the difference between a good night’s sleep or a very unsettled one.

Where can I get more advice?
As well as Social Work Services, staff from many other agencies including NHS Fife, Housing Associations and the Fife Carer Centre can offer advice on Telecare.
Community Alarm and Telecare Service
Tel: 03451 55 15 03 Contact Community Alarm and Telecare Service online

Social Work Enquiries
Tel: 03451 55 15 03 Contact Social Work Enquiries online
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