Trusted Trader scheme

Trusted Trader

Trusted Trader

 

Background

Fife Trusted Trader is led by Fife Council Trading Standards. It’s a membership scheme which uses an online directory of local trades who have made a commitment to treat their customers fairly.

We are now in our 4th year of the scheme and with a growing membership we have shown that the scheme gives both Fife residents and scheme members the confidence that we are here to stay, and we will continue in our efforts to marginalise bogus workmen whilst promoting Fife businesses to local consumers.

Trusted Trader is designed to:

  • Help customers avoid rogue traders
  • Help customers make a more informed choice when choosing a trader
  • Promote good business practice

 

How does it work?

Customers who use a Trusted Trader are asked to complete a survey form, based on their experience. That feedback is published on an online database by our partners at Referenceline.

Before employing a trader to work in your home, you can search online for a local Trusted Trader (takes you to an external website) and check the feedback from their previous customers. This can help you to select the right trader for your needs.

 

Who can join?

The scheme is aimed at the home improvement trades, other household related services and the motor trade.

All applicants will require to be vetted prior to being admitted to the scheme and being able to claim membership. Members must agree to adhere to the terms and conditions. This includes a commitment to trade fairly, within the requirements of the law.

It's also a condition of membership that any complaint is dealt with promptly and effectively and in accordance with our dispute resolution process within the terms and conditions.

Request an application pack for Trusted Trader membership.

If you have any other type of enquiry relating to the Scheme, please contact us by telephone on 01592 583141 or at trusted.trader@fife.gov.uk.

 

Limitations of the scheme

Member firms are responsible for their work and Fife Council accepts no liability for work done. Customers are advised to satisfy themselves as to the suitability of any member they choose to use.

 

Social media

We post news and other items on the Trading Standards Facebook and Twitter pages which are already regularly updated with all other Trading Standards related issues.

Like us at www.facebook.com/fifets or follow us www.twitter.com/@FifeTS to keep informed or make contact.

 


For more information contact

Trusted Trader Scheme
Tel: 01592 583141 Contact Trusted Trader Scheme online
By Post: Kingdom House Kingdom Avenue Glenrothes Fife KY7 5LY
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