fifedirect - Support Assistant (Customer Service)

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Vacancy Title	Support Assistant (Customer Service)
Organisation	Fife Council, Community Learning and Development
Reference No.	FIF005338
Details	Work Location: New City House, Dunfermline Hours: 36 Hrs per week Salary: £13,440 - £16,087
Posted On	29 Jun 2012
Closing Date	06 Jul 2012
Area	Dunfermline
Description	The Contact Centre objectives involve providing essential services effectively and efficiently to improve customer experience when contacting Fife Council. The Contact Centre, which is open 24 hours per day and 365 day per year delivers a responsive, first point of contact service to customers. Providing information, advice and access to a wide range of different Fife Council services. Services provided within the Contact Centre include Social Work, Housing repairs and rents, Environmental Services, Registration, Transportation fault reporting, concessionary travel. You will have to provide a comprehensive clerical and administration support service to Corporate Services, specifically the Contact Centre. You must have previous office experience and knowledge of all office procedures You will possess 4 Standard Grades or equivalent, including English as well as moderate experience in a busy Office environment. Previous applicants need not apply Online applications are encouraged, however if you wish to complete a paper application form please ensure that you contact the telephone number stated and a form will be sent to you. Please note that you must complete the application form sent for this specific job otherwise we are unable to accept your application.
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