|Vacancy Title||Improvement Assistant (Internal Applicants Only)|
|Organisation||Fife Council, Corporate Services Resources|
Work Location: Fife House
Duration: Temporary 1 year to cover secondment
Salary: £18,114 - 20,142
|Posted On||11 May 2012|
|Closing Date||25 May 2012|
Fife Council's Customer Management Programme aims to make it easier, faster and better for customers to interact with the council.
This post is part of the team in Improvement and Customer Services which:
As an Improvement Assistant, you will provide support to the Improvement Advisor to deliver, manage and maintain myfife cards and services delivered through the myfife card. The role includes supervising and co-ordinating operational workload in line with service needs, dealing with myfife enquiries, creating card production files, maintaining good communication with the National Entitlement Card Programme Office and providing staff training on the use of the National Card Management System and the customer management system. Marketing, promotion and maintaining information about the myfife card scheme is also a requirement of the job.
You will have practical experience in delivering excellent customer service and have a good understanding of the myfife card scheme. Educated to HNCor equivalent, relevant experience, in a marketing, training and development,customer care, communications or business administration related subject.
A good level of IT skills is required with the ability to use a variety of IT packages including Word and Excel.
Excellent communication skills are also essential for this role with the ability to work under pressure and deliver results to tight schedules. You must have a willingness to undertake appropriate in-house training, as necessary.
|Apply online||Click here to apply for this job|
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