CSMT Main


The questions in this questionnaire form part of the Customer Satisfaction Measurement Toolkit (CSMT). The CSMT provides services in local authorities in Scotland with a consistent and standard approach to measuring customer satisfaction. Developed in partnership with local authorities, Audit Scotland, Scottish Government, Laria, and the Improvement Service, it offers a step-by-step process to gathering quality customer insight that can make a difference to outcomes for users.


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