The questions in this questionnaire form part of the Customer Satisfaction Measurement Toolkit (CSMT). The CSMT provides services in local authorities in Scotland with a consistent and standard approach to measuring customer satisfaction. Developed in partnership with local authorities, Audit Scotland, Scottish Government, Laria, and the Improvement Service, it offers a step-by-step process to gathering quality customer insight that can make a difference to outcomes for users.

This form is closed

Go Top

We have placed cookies on your computer to improve your experience here. If you do not want us to use cookies you can change your settings at any time.