Bins and recycling

In times of severe weather there may be some disruption to our rubbish and recycling collection service.  Have a look through our frequently asked questions to see if they can help with your particular issue.

 

Severe weather FAQs - Rubbish and recycling

Published by: Fife Council

In times of severe weather there may be some disruption to our rubbish and recycling collection service.  Have a look through our frequently asked question to see if they can help with your particular issue.

Q.      What are the bin collections over Christmas and New Year?

We will not operate bin collections on 25 and 26 December 2017 or 1 and 2 January 2018.

If your bin collection falls on these days then your revised collection day will be:

  • Monday 25 December will receive a collection on Saturday 23 December 2017
  • Tuesday 26 December will receive a collection on Sunday 24 December 2017
  • Monday 1 January 2018 will receive a collection on Saturday 30 December 2017
  • Tuesday 2 January 2018 will receive a collection on Sunday 31 December 2017

Please remember to have your bins out by 6am on the day of collection as bin collections may not occur at your usual time on these days.

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Q.      When are Recycling Centres open over the holidays?

Recycling Centres are closed on the following dates:

  • 25 December
  • 26 December
  • 01 January
  • 02 January

All of Fifes 11 Recycling Centres will close at 5pm on Thursday 24 December and Thursday 31 December.

Please note that we expect the Recycling Centres to be very busy when they re-open after these closures.

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Q.      When should I put out my commercial and household bins to be emptied during severe weather?

  • Please continue to place your bins out on their scheduled collection day.  Householders should follow the online bin calendar and businesses as per agreed contract.  If your bin is missed, we will attempt to collect it on the following day.
  • During times of greater disruption we will place information on our Recycling and Waste website to inform you of the actions that you should take.
  • If you are a commercial customer and would like further information please visit the commercial waste website, call our Recycling Helpline on 03451 55 00 22 or email sales@refsol.co.uk
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Q.      Can I take my excess household waste to a recycling centre?

  • Yes, excess household waste can be taken to one of the eleven Recycling Centres in Fife. These are staffed and open 7 days a week, October to March, 9:00 a.m. - 5:00 p.m (last entry)
  • Occasionally, due to severe weather we may need to close a Recycling Centre.  If the weather is bad, please check FifeDirect before you set out.
  • Recycling Centres are closed for public holidays on 25 and 26 December and 1 and 2 January.
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Q.      My commercial waste has been missed, what can I do?

Please call 03451 550022 to discuss this further, email sales@resol.co.uk or visit our Commercial waste pages for more information

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Q.      Can I take my excess commercial waste to a recycling centre?

We may consider accepting excess commercial waste at one of our 9 Recycling Centres licensed to accept commercial waste during times of prolonged disruption caused by severe weather.  This will only be available with prior agreement with the Council.  Please contact us on 03451 55 00 22 to discuss further or email sales@refsol.co.uk

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Q.      Why has the online bin calendar not been updated to reflect new collection arrangements during severe weather?

The online calendar is programmed with collection information for a year at a time and cannot be updated to reflect missed collections during severe weather.  Any appropriate advice about these collections will be found on the Councils Closures and Disruptions page on FifeDirect or on the Recycling and Waste section of Fife Direct.

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Q.      My bin has not been emptied, why is this?

  • The severe weather may have had an impact on bin collections in your area.  Even if the roads are clear, it may take us longer to empty bins due to collection crews needing to walk slower due to the weather conditions.
  • You can find out what actions to take by visiting the Closures and Disruptions page on FifeDirect or by visiting the Recycling and Waste section on Fife Direct.
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Q.      The roads are now clearer and a neighbouring street has had a bin uplift but my street has not been collected. Why is this?

  • The decision to enter a street is made by the driver of the collection vehicle and it is their job to assess if the street is safe to enter.  Our waste collection vehicles weigh over 20 tonnes, are more liable to slipping on ice than a car or van and can cause a vast amount of damage if they do slide.
  • Some issues that our drivers have to consider are:
    • Ease of turning in the street
    • Locations of parked cars
    • Degree of slopes in road
    • Safety of the collection crew
    • Any other factors that may lead to the vehicle becoming stuck or sliding

 

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Q.      I have another non-weather related Environmental Services enquiry.

Please contact us on 03451 550022 to discuss this further or visit our Environment pages on the Fife Direct website.

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Recycling Helpline (lines open 8 a.m. - 6 p.m.)
Tel: 03451 55 00 22 Contact Recycling Helpline (lines open 8 a.m. - 6 p.m.) online
Fife Council Link to Directgov - public services all in one place

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