True picture of nuisance calls in Fife

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Published: Thursday 05 Oct 2017 by Fife Council

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Infographic

A study has revealed that Fife residents are receiving 67 nuisance calls a month which is 3 times the national average. These nuisance calls were made every day, usually between the hours of 7am and 10pm.

Fife Trading Standards is working with a number of agencies to ensure that vulnerable adults are protected. To help combat this trend, True Call devices have been installed for some elderly and vulnerable adults who have been chronic victims of scams, in order to help protect them from these nuisance and scam phone calls. So far the technology has successfully blocked 13,426 nuisance calls.

Dawn Adamson, Trading Standards Service Manager advises, “If you are receiving a large number of nuisance calls the following steps may help reduce them:

  • Register your number with the Telephone Preference Service - they’ll add you to their list of numbers who don’t want to receive sales and marketing calls. It’s free and you can register online at www.tpsonline.org.uk or by phone on 0345 070 0707.
  • Be careful where you share your personal details, never give payment or bank details over the phone and make sure you always check any forms that you fill in for tick boxes that say something like “I give permission for third parties to contact me by phone” or “I give you permission to contact me by phone”. Don’t tick the boxes if you don’t want to be contacted.
  • Contact your phone provider as many have call blocking technology or other measures to help reduce or stop nuisance calls. You can also change your telephone number or go ex-directory. Install caller ID and only answer known numbers”.

Further information on stopping nuisance calls including how to spot a scam is available from Citizens Advice Scotland on 03454 04 05 06 or at www.citizensadvice.org.uk/scotland.

 

Trading Standards
Tel: 01592 583141 Fax: 01592 583318 Contact Trading Standards online
By Post: Kingdom House Kingdom Avenue Glenrothes Fife KY7 5LY

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