Companies urged to boost their business by joining Trusted Trader

Archived news: published on Monday 29 May 2017 by Fife Economy Partnership

Small to medium businesses in Fife are being urged to join Trusted Trader, a local membership scheme created to increase consumer confidence, promote good practice within local business, and help protect citizens from doorstep crime.

 

The scheme is aimed at the home improvement trades, other household related services and the motor trade.  From handymen to electricians, carpet cleaners to gardeners, most types of business can apply to join.

 

Fife Trusted Trader is led by Fife Council Trading Standards and uses an online directory of local traders who have made a commitment to treat their customers fairly. The high demand in Fife for trusted trades means that a promotional campaign is being carried out over the coming months to recruit more businesses.

 

If you are a local business looking to join Fife Trusted Trader, please visit  fifedirect.org.uk/trustedtrader

 

This is the only trader directory in Fife that is Council-backed and fully vetted by Trading Standards. It gives businesses and tradespeople the opportunity to:

  • market their business to new customers – the Trusted Trader scheme is widely advertised across Fife
  • get new business leads and gain more business
  • develop the reputation of their business as offering reliable and quality services or products
  • use the Trusted Trader logo on materials and vehicles
  • inspire consumer confidence in businesses that have been vetted by Trading Standards
  • gain valuable feedback for their business
  • be confident that they are complying with consumer legislation
  • ensure future customers have access to reviews of completed work
  • receive a membership certificate to display
  • have access to free mediation built into the scheme for consumer complaints.

 

The Trusted Trader scheme has had very good feedback from both traders and residents. Fifers are looking for traders willing to carry out a range of work – from small household repairs to major jobs.

 

The Trusted Trader scheme is also run in the neighbouring authorities of Dundee and Edinburgh, and a survey carried out by Dundee shows that 87% had attracted new customers from joining the scheme and 94% of respondents confirmed that Trusted Trader membership had helped their business.

 

The scheme is part of the Council’s efforts to marginalise bogus workmen whilst promoting Fife businesses to local consumers.

 

Dawn Adamson, Trading Standards Service Manager, Fife Council, said: “We are urging more companies and self-employed people to join our increasingly popular and highly rated Trusted Trader scheme. Although there is a fee, we publicise the scheme widely and it is a low cost way to promote your business. Being a Trusted Trader tells customers that you run a fair and reliable business. Highlight that you are not a rogue trader, or cowboy builder, by applying to join the scheme today.

 

“All our trusted traders are vetted for quality of work, trading practices and customer satisfaction. Being part of the scheme drives up customer standards and raises overall consumer trust, something which is very beneficial when there are so many businesses out there to choose from.”

 

Fifers can find a Trusted Trader at fifedirect.org.uk/trustedtrader, or phone the Trading Standards duty officer on 01592 583141. This offers a list of businesses that have been rated and reviewed by their previous customers and can be relied on to do a job properly. Once a trusted trader has completed their work, customers are encouraged to leave their own review.

 

How traders can apply to join
The annual membership fee is £205 + VAT. Membership of the scheme is renewable on 1st April each year. A pro-rata amount will be charged if joining part way through the year.

 

Businesses can request an application pack or download an application form 

 

Please contact us by telephone on 01592 583141 or at trusted.trader@fife.gov.uk.

 

The fee income is used to cover administration costs and to market the scheme locally. 

 

Dawn Adamson, Service Manager 
Tel: 03451 55 55 55 + Ext 44 03 52 Contact Dawn Adamson online
By Post: Kingdom House Kingdom Avenue Glenrothes Fife KY7 5LY

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