Mediation can be a useful tool to resolve workplace relationships at the earliest stage. Workplace issues can have a high impact on team members as well as for the individuals concerned, therefore achieving a resolution at the earliest possible stage is vital.
Mediation is private and confidential, and each party must give consent to participate in the process.
The process involves a mediator who acts as a neutral third party and facilitates rather than directs the process. Parties to mediation need to work together to find a reasonable resolution and be open to understanding the other parties perception of the issues.
The mediator will meet with all parties individually and hear the issues from each individual’s perspective. Once all individual meetings have been held, a facilitated group meeting will be arranged.
The aim of mediation is to help all involved reach an agreement and workable solution. The solutions agreed will be recorded and actions reviewed.
Referral Process for Mediation
If mediation is an option you would like to explore, discuss with your HR Business Partner.
All referrals for mediation are entirely confidential through line managers. It is essential that managers have consent and agreement from all parties prior to referring to Time for Talking.
Sessions will be held by a fully qualified practitioner. Time for Talking mediators are trained in working with difficult workplace situations. Appointments will normally be held Monday – Friday between 09.00 and 17.00 at a mutually agreeable location.
Each session lasts 90 mins and the cost to the Service per session is £120. Typically 3 sessions will be required to achieve a resolution, costing the Service around £360.
The Service will be billed directly for mediation services. A PO number must be raised and payment made through ERP. The Supplier is Therapeutic Counselling Services Ltd.
Mediation meetings can be held at a location that is suitable for all parties. This can be either at a neutral Fife Council premise, or one of Time for Talking premises. This will be discussed and mutually agreed when mediation is being arranged.
Time for Talking have premises at the locations below:
Jubilee House, Saltire Centre, Glenrothes, KY6 2AH.
John Smith Business Park, Kirkcaldy, KY2 6HD
Maria Street, Kirkcaldy, KY1 3NB
New Park Medical Practice, 163 Robertson Road, Dunfermline, KY12 0BL
All locations are accessible by public transport.