Product safety

Product recalls

Manufacturers, importers and retailers have a legal responsibility to ensure the goods they sell are safe. Sometimes problems come to light after sale and remedial action is taken to correct faults.

Product recalls or safety notices are issued when problems are identified that could affect the safety of the user or consumer. They provide information on action you should take if you have bought the item and who to contact for further action.

The Chartered Trading Standards Institute (CTSI) publish the latest product recalls on their website (external link).

There is also a product recalls website recently launched by HM Government.


Appliance registration

Registering your electrical appliances makes it easier for the manufacturer to inform you if an item is faulty or dangerous. Find further information and register at (external link).


Disposal of electrical items

In order to comply with EU legislation under the WEEE Directive (Waste Electric and Electronic Equipment), all electrical items should be taken to a recycling facility which accepts electric and electronic appliances.

Find your nearest Fife Council recycling centre.

Retailers who sell or supply 32kg or more of portable batteries per year must offer free collection of used batteries. Further guidance is at

Do not dispose of electrical items or batteries in general domestic waste.


Electrical safety in the home

Electrical Safety First is a UK charity. Their mission is to help prevent death, injury and damage caused by electricity. They work in partnership with government, industry and others to help reduce the greatest risks. Advice on electrical safety in the home is available at


Consumer and Business Education
Tel: 01592 583141 Contact Consumer and Business Education online

Citizens Advice consumer helpline
Tel: 03454 040506
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