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How We Perform

How we perform

Key reports, performance information, and narrative around progress and improvements can be found under each of the headings listed below.

Responsiveness to communities

Responsiveness to communities and customers is embedded in the values which underpin the delivery of the Fife Council Plan.  Many decisions are taken through local Area Committees which oversee local community planning to ensure we shape locally delivered services around local need. The council delivers services through a decentralised model, and has a network of modernised Customer Service Centers in Local Offices which provide local access to council services and some partner services.   This is supported by improved phone contact through our Contact Centre, and increasing range of services delivered digitally allowing customers to carry out council business at a time and place convenient to them. The Council reports on our customer service annually, highlighting improvements needed based on customer experience and feedback. 

We are committed to listening to communities and have mechanisms in place to gain feedback to enable us to respond to our customer views and improve the services we provide to meet needs  such as consultation exercises, residents surveys and the People’s Panel- a group of people who have volunteered to help improve Fife by giving their opinions and observations on a variety of public issues. 
 

Performance

 2012/13  

2013/14 

 2014/15 

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Percentage of Contact Centre Customer Satisfaction *

N/A

90.6%

79.2%

75.6%

-

90%

Percentage of users satisfied with the overall quality of FifeDirect (SOCITM/Neilson user survey)

78.5%

77%

69.1%

67.7%

 65%

80%

Percentage of Solace/LGBF benchmarked indicators in the top half of all councils' performance

38.2%

34.5%

46.3%

52.55

Due Mar 2018

50%

Percentage of stage 1 complaints responded to within timescale - FIFE COUNCIL

N/A**

71%

79%

87.9%

92.1%

80%

Percentage of stage 2 complaints responded to within timescale - FIFE COUNCIL

N/A**

72%

76%

79.2%

73.8%

90%

Percentage of groups supported who feel that they are now better able to identify and address local issues

89%

94%

N/A***

90.9%

90.5%

NA

Percentage of groups supported who feel that they are now more able to plan and manage their activities

89%

85%

N/A

81.8%

71.4%

NA

Percentage rating area as very good place to live (Fife residents) (Scottish Household Survey)

62%

56%

52%

56%

56%

63%

% rating area as very good place to live (20% most deprived Fife) (Scottish Household Survey)

34%

29%

25%

24%

38%

42%

Perception of prevalence of neighbourhood problems: vandalism, graffiti or other deliberate damage to property (Fife)

N/A

9.0%

9.0%

6.0%

7.0%

9.9%

Perception of prevalence of neighbourhood problems:  Noisy neighbours/loud parties (Fife)

N/A

11.0%

12.0%

13.0%

9.0%

13.5%

Perception of prevalence of neighbourhood problems: neighbour disputes (Fife)

N/A

7.0%

6.0%

8.0%

8.0%

7.2%

Perception of prevalence of neighbourhood problems: Groups or individuals harassing others (Fife)

N/A

10.0%

7.0%

6.0%

7.0%

6.3%

% agreeing that they can influence decisions (Scottish Household Survey)

28.8%

38.8%

33%

46%

41.7%

32%

% agreeing that they can influence decisions (20% most deprived Fife) (Scottish Household Survey)

29.6%

37.3%

23%

52%

-

37%

% agreeing Council is addressing issues affecting quality of life in local neighbourhood (Scottish Household Survey)

58.1%

64.2%

64%

70%

68.5%

70%

* Collecting information for this indicator has stopped as part of an re-evaluation of workload priorities and commitments, based on necessary budget savings. It is hoped that a larger sample   group (e.g. through web surveys) will provide a more meaningful representation of customer satisfaction.

**Prior to 2013/14 complaint performance information was reported overall – 5 working days and 20 working days.

 *** There was no 2014/15 figure as CCB was going through a review and PIs were not reported at that time.

 

Key Papers:
Annual Customer Report 2016
Complaints Update Report 2015/16
Levenmouth Area Complaints Update 2015/16
NEF Area Complaints Update 2015/16
Dunfermline Area Compaints Update 2015/16
Cowdenbeath Area Complaints Update 2015/16
SWF Area Complaints Update 2015/16
Glenrothes Area Complaints Update 2015/16
Kirkcaldy Area Complaints Update 2015/16
Information Requests Annual Report 2015/16

Additional Links:
Local Community Planning mini-site
People's Panel mini-site
Consultation Diary

Revenues and service costs

The Revenue and Service Cost information brings together a range of cost information, such as total expenditure as well as a breakdown by service areas. It seeks to demonstrate that Services are achieving a balance between cost and quality in service delivery as part of their Best Value performance management. Service cost information is important to stakeholders and citizens, providing additional context for the assessment of performance.

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Fife Council - Revenue Expenditure vs Budget (%)

99.8%

102.37%

100.02%

 100.46%

 98.57%

100%

Fife Council - Capital Expenditure vs Budget (includes HRA) (%)

 -

             -             -

77.96%

 69%

95.00%

Annual Value of Efficiencies (% budget reduction)

2.3%

2.1%

1.73%

 1.44%

Due Sep 2017

3%

Level of Balances as a percentage of budget

6.05%

4.31%

4.12%

 3.05%

 5.43%

 2%

Percentage of income due from council tax received by the end of the year %

95.45%

95.47%

95.38%

95.69%

   95.77%

95.6% 

Cost of collecting council tax per dwelling £

£4.1

£5.45

£4.28

£3.65

 

 N/A

Support services as a % of total gross expenditure

6%

6%

6%

7% 

 Due Mar 2018

 N/A

Corporate and democratic core costs per 1,000 population

£27,426

£27,061

£39,070

£29185 

 Due Mar 2018

 N/A


Key Papers:
Fife Council's Annual Accounts
Approved Revenue Budget 2016-19
Budget Brief 2016-19

Additional Links:
Budget & Finance mini-site

Employees

HR support employees by helping to make them feel well informed, empowered, and treated fairly.   We provide the framework and tools for the necessary skills and behaviours to deliver strong leadership and accountability, helping to achieve the council’s ambitions and challenging change agenda.Delivering a strategic approach to workforce planning and developing talent management schemes and succession planning, we make sure we have the right people, in the right place at the right time.  To improve service delivery, employees are striving to do better and HR provides the tools and support to manage employee performance to deliver these improved outcomes for all our customers.  Working as one council, HR provides the council’s corporate health and safety services and promotes a proactive and holistic approach to creating a positive health and safety culture for employees.   

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Number of RIDDOR Reportable Accidents (per 1,000 Employees)

5.05

2.88

3.44

4.6

3.6

6.8

Health and Safety Executive – No. of Enforcement Actions

3

0

2

0

5

 0

Sickness absence days per teacher

6.52

5.81

5.70

5.62

 Due Mar 2018

 5.36

Sickness Absence Days per Employee (excluding teachers)

12.23

10.60

10.95

11.43

 Due Mar 2018

 10.29

Key Papers:
Annual Workforce Report 2015/16
Annual Health & Safety Report 2015/16
Equality & Diversity in Employment 2014

Assets 

Performance

2012/13

2013/14

2014/15

2015/16 

2016/17 

2016/17 

Value

Value

Value

Value

Value

Target

Percentage of time vehicles are not available due to accidents, avoidable damage or modifications

1.35%

1.07%

2.93%

1.60%

1.35%

 1.5%

Proportion of operational buildings that are suitable for current use %

66.16%

68.1%

73.56%

 76.90%

 Due Mar 2018

75%

Proportion of internal floor area of operational buildings in satisfactory condition %

81.25%

84.6%

83.01%

 74.55%

 Due Mar 2018

85%

Number of transactions by Local Services Centres *

280,000

268,093

327,795

329,668

326,118

-

Google Visits

2,951,897

3,624,599

3,646,856

3,595,510 

3,454,017

 

* This information is no longer collected

Key Papers:
ICT & Digital Strategy 2016-19
Capital Investment Plan Update 2015-16
Property Asset Management Plan to 2017
Asset Management Plan Annual Report 2015/16

Procurement

Procurement is responsible for purchasing some of the wide variety of goods, materials and services Fife Council need, as well as offering procurement advice and best practice guidance to all Council Services. We manage over 220 Council-wide contracts with an annual value in excess of £52m. Our aim is to provide a strategic, sustainable and customer focused approach to the procurement process by ensuring that best value is continually achieved when meeting the Council's core objectives.  We strive to provide a professional, ethical and sustainable Procurement service to customers.  We do this through supporting collaborative procurement, training and developing staff to ensure best practice procurement is adopted and that appropriate advice is provided to customers.  We demonstrate Best Value is being achieved through contract management, including the monitoring and benchmarking of contract performance, and seek to continually improve processes and procedures to ensure an efficient and customer focused approach to procurement.  

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Discounts Achieved as a Percentage of Contract and Enquiry Business Awarded *

4.24%

2.86%

8.31%

-

-

-

Percentage of Contracts Placed with Fife companies

5.0%

11.5%

47.2%**

 40.8%

 Due Sep 2017

N/A

Percentage of invoices sampled that were paid within 30 days

N/A 

91.77%

93.79%

 94.2%

 97.17%

90%

 *The process for the recording this aspect of performance has changed as a result of the Transforming Procurement Project.  The financial savings and benefits as verified by colleagues in Financial Services for 2015/16 was £2,229,525.

** Significant increase is due to now being able to report using data from Public Contracts Scotland so the value includes awards made by other procuring services, i.e. Building Services.

Key Papers:
Procurement Strategy 2011
Procurement Capability Assessment Scores Comparison Report 2013
Procurement Strategy Addendum 2016

Sustainable development

Performance

2012/13

2013/14

2014/15

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Area Wide Emissions  (thousand tonnes of Carbon)

3,736.4

3,358.4

 Due Jun 2016

Due Jun 2017 

Due Jun 2018

3,379

% of Fuel Poor Households in Fife (Scottish House Condition Survey)

30% 

 (2009-11)

23% 

     (2010-12)

34% *

  (2011-13)

36%  

(2012-14)

40.19%

33%

The area of council owned or managed land actively managed for biodiversity (Ha) **

1,909

1,912

1,914.89

-

-

2,000

Volume of tonnes (No of Days Resilience) of salt available for winter gritting *

30,151

27,688

35,000

29,271

 -

33,000

 
*The latest information from the Scottish House Condition Survey 2011-2013 shows that fuel poverty rates have risen. Fuel prices appear to be a factor in the rise.
** No longer collecting data.

Key Papers:
Renewable Energy Routemap:Fife Delivering Scotland's 2020 targets
Fife Resource Solutions Performance Report 2014-16
Flood Risk Management (Scotland) Act 2009 - Strategies
Household Recycling Charter
Tackling Climate Change Theme Outcome Report 2016

Equalities and diversity

Fife Council is committed to equality and diversity and this commitment is set out in our Equality and Diversity Scheme. We are working towards eliminating discrimination, advancing equality of opportunity and fostering good relations in relation to the nine protected characteristics under the Equality Act. Our outcomes are about removing or minimising the inequalities experienced by people due to their protected characteristic; meeting the needs of all groups to ensure they are able to access and use services provided by the Council; encouraging all groups to participate in public life and in other activities where their participation is disproportionately low; and ensuring that all groups are able to apply for jobs in the Council and that, as far as possible, the current Council workforce is representative of Fife’s population.  

Performance

 2012/13 

 2013/14 

 2014/15 

 2015/16 

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Percentage of buildings from which the Council delivers services that are suitable for, and accessible to, disabled people

30.2%

29.6%

29.3%

 40%

        50%

% of the Fife Council workforce aged 24 and under

3.9

4.1

4.0

4.2

4.3

N/A

% of the Fife Council workforce from a BME background

N/A

0.75%

0.81%

0.84%

 0.77%

N/A

The percentage of the highest paid 5% employees who are women

48.5%

49.3%

50.5%

50.6%

55.1%

 53.7%

Key Papers:
Equality & Diversity Scheme 2017-2021
Equalities & Diversity Annual Review Report 2015
Equality & Diversity Scheme 2013-15
Equality & Diversity in Employment 2014

Additional Links:
Equality & Diversity mini-site

Key reports for each of the Service Themes (SPI 2), the broad range of performance information that is published, and narrative around progress and improvements can be found under each of the headings.

Please click on the publications at the end of this page for information on the broader range of performance indicators.

Click on the headings below to view performance information and reports:

Benefits Administration

Housing Benefit is a means tested benefit administered by Fife Council on behalf of the Department for Work and Pensions (DWP).  A team of staff located within the Finance and Corporate Services Directorate are responsible for the day to day administration of an average caseload of 34,394.  Annually, the team process, on average, 27,017 New Claims in an average of 20 days and 167,310 change in circumstances in an average of 7 days.  In 2013/14 this met the team targets and meant Fife Council were performing in the top quartile for Scotland.

Performance

 2012/13 

 2013/14 

 2014/15 

 2015/16 

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Number of claimants in receipt of out of work benefits as a percentage of working age population

13.8%

13.0%

12.0%

14.7%

 

12.4%

Gross administration cost per case for benefits administration

£49.84

£45.38

£44.71

£43.19 

 

 N/A

Accuracy of cases for which the calculation of benefit was correct %

96.0%

95.3%

95.2%

94.8%

95.5%

 96%

Number of Claims processed this quarter correctly

5,670

3,381

5,115

2,474

1,591

N/A 

Number Benefit Claims processed this quarter

5,912

3,552

5,372

2,606

1,670

 N/A

Average Time to process new HB/CTB claims (in days)

20

22

20

17

17

17

Total number of days to process New Housing Benefit/Council Tax Benefit Claims*

152,222

537,700

257,547

206,513

175,629

 -

Total number of New Housing Benefit/Council Tax Benefit Claims Processed *

7,801

27,017

13,059

12,385

10,054

-

*These performance indicators were updated in 2013/14 to reflect Housing Benefit and Council Tax Benefit cases and combines both indicators together to get an overall picture of processing new claims for benefits/reductions. 

Key Papers:
Council Tax Booklet 2016/17

Additional Links:
Council Tax & Housing Benefits mini-site

Community Care 

The Social Work Service is responsible for arranging social care services for people and communities in Fife. The Service seeks to provide the necessary support for people to remain in their own home and community, it protects and supports children, older people and adults and helps offenders to change their offending behaviour. 

Social Work is a large and complex organisation carrying out a variety of duties and tasks. Much of the work we do is governed by legislation. Overall responsibility for all aspects of the Service lies with the Executive Director, Social Work, who is also the Council’s Chief Social Work Officer. 

The Executive Director, as a member of the Council's Management Team, is accountable for the overall strategic leadership and management of the Social Work Service. In addition the Executive Director has the Lead responsibility for the corporate priority - Health. 

Within Fife Council Social Work Community Care is comprised of Adult and Older People’s Services.  These Services are currently part of the wider integration of adult social care with NHS services with the outcome to deliver better services for people.  Integration means that over the coming years, GPs, hospitals, health workers, social care staff and others will increasingly work side-by-side to share information and take a much more co-ordinated approach to the way services are delivered. 
 

Performance

 2012/13 

 2013/14 

 2014/15 

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Total respite in weeks for older people (aged 65+) *

7,243

8,352

8,978

N/A

-

To be set

Total respite in weeks for adults (aged 18-64) *

9,935

9,615

8,526

N/A

-

To be set

Total respite in weeks for children (aged 0-17) *

892

838

921

N/A

-

550

Total number of homecare hours per 1,000 pop'n aged 65+

334

336.99

302.56

326.8

Due Mar 2018

N/A

% of people aged 65 or over with intensive needs receiving care at home

23%

21%

20.2%

23%

 Due Mar 18

To be set

% of people aged 65+ with a telecare/community alarms package

 

8.2

11.3

 

Due Mar 2018

To be set

% of people admitted from hospital and the community into intermediate care that were discharged home within 6 weeks after date of admission **

 

44%

33%

19%

 -

To be set

Direct payments spend on adults 18+ as a % of total social work spend on adults 18+

1.79%

2.08%

2.3%

2.48%

Due Mar 2018

To be set

Home care costs for  people aged 65 or over per hour  £

£26.17

£21.85

£23.40

£19.40

 Due Mar 2018

To be set

% of clients satisfied with Home Care Service ***

91%

91%

93.7%

N/A

 N/A

To be set

% of adults satisfied with social care or social work services

59%

52%

47%

50%

 Due Mar 2018

To be set

Net Residential Costs Per Capita per Week for Older Adults (65+)

£372.84

£427.02

£378.57

£353.16

 Due Mar 2018

To be set

Key Papers:
Chief Social Work Officer Annual Report 2015/16
Partnerships Full Strategic Plan for Fife
Sheltered Housing Care Inspection 2016
Annual Report on Outcomes of Care Inspectorate Inspections & Gradings Processes 2015/16

Additonal Links:
Improving Social Work Services in

* This data was produced as part of a Scottish Government return which stopped being gathered in 14/15.  Respite information will be reported through the new SOURCE dataset and this indicator definition and information will be updated once the data requirements and reporting arrangements for this new return have been finalised

** This indicator is currently being reviewed through NSS LIST colleagues and so is no longer being reported as it is likely to be replaced

*** A review of the approach to surveying home care clients has meant that no comparable information is available for 15/16 or 16/17

 

 

 

Fife
Integrated Health and Social Care Partnership

Criminal Justice

Criminal Justice aims to reduce the unnecessary use of custody where it is used for a lack of a suitable, available community disposal. Criminal Justice services which contribute to community safety and public protection for Fife are provided, and reported on, through the Fife and Forth Valley Community Justice Authority. 

Performance

 2012/13 

 2013/14 

 2014/15 

 2015/16 

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

Percentage of successfully completed community payback orders

70.2%

74%

74%

 74.80%

 

75%

Percentage of successfully completed community payback orders imposed on young persons under the age of 21

64.38%

69%

66%

 63.75%

 

%

 *Please note additional performance indicators are reported by Fife and Forth Valley Community Justice Authority.

Key Papers:
Criminal Justice in Fife 2014
Reducing Offending and Reoffending in Fife

Additional Links:
Criminal Justice mini-site

Cultural and Community Services

Performance

2012/13

2013/14

2014/15

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

% of population taking 30 minutes of exercise per day *

42%

-

-

-

-

42%

Cost of parks and open spaces per 1,000 population £ 

£27,366

£22,746

£27,166

£18,873

Due Mar 2018

TBS

% of adults satisfied with parks and open spaces (Scottish Household Survey)

82%

84%

86%

85%

Due Mar 2018

84%

Number of attendances per 1,000 population for all pools **

3,071.27

3,100.36

3,225.19

3,147.73

 -

TBS

Number of attendances per 1,000 population for indoor sport and leisure facilities excluding pools in a combined complex **

4,253.02

4,674.87

4,942.4

5,154.92

-

TBS

Number of attendances for all pools 1,128,291 1,135,414 1,183,354 1,156,035 1,160,455  
Number of attendances for indoor sport and leisure facilities excluding pools in a combined complex 1,562,431 1,712,031 1,813,414 1,893,197 1,809,558  

Cost per attendance at sports facilities £

£2.43

£2.71

£2.53

£2.32

Due Mar 2018

£2.65

% of adults satisfied with leisure facilities

75%

69%

78%

74%

Due Mar 2018

73%

Number of visits to/usages of council funded or part funded museums and expressed per 1,000 population

743

1,156

1,035

1,115.3

   302

1,180

Number of visits to/usages of council funded or part funded museums that were in person and expressed per 1,000 population

679

897

1,035

910.5

 

TBS

Cost per museum visit £

£4.37

£1.65

£1.58

£2.05

Due Mar 2018

TBS

% of adults satisfied with museums and galleries

66%

60%

63%

63%

 Due Mar 2018

70%

The number of Library visits per 1,000 population

4,635

4,739

4,222

4,138

   993

1,162

Cost per library visit £

£4.37

£4.48

£4.30

£3.90

Due Mar 2018

TBS

% of adults satisfied with libraries

76%

71%

69%

71%

Due Mar 2018

80%

Number of Theatre attendances per 1000 population

459

439

377

314.5

Due Mar 2018

TBS

 * We no longer collect information for this performance indicator - it has now been archived.

** This PI no longer includes 'per 1,000 population'. As per SPI Guidance.



Key Papers:
Fife Sports Strategy 2014-18
Fife Sports & Leisure Trust Annual Review - 2015/16

Additional Links:
Active Fife mini-site
Take a Pride in Fife mini-site
Culture in Fife mini-site
Outdoor Education mini-site

Planning

Performance

 2012/13 

 2013/14 

 2014/15

2015/16

 2016/17

 2016/17 

Value

Value

Value

Value

Value

Target

% of settlements in Fife (Pop 5000 or more) which have a marketable 7 year supply of employment land

20%

35%

35%

Due Dec 2017 

Due Dec 2018

45%

The average time (weeks) to deal with Major planning applications determined during the year

55.47

49.73

44.99

28.18

 53.99

35.00

The average time (weeks) to deal with Local planning applications determined during the year

14.11

13.65

11.89

11.42

11.73

10.80

The average time (weeks) to deal with Householder planning applications determined during the year

7.18

8.09

8.59

8.49

8.57

7.90

Number of housing completions per annum - Fife

852

782

797

896

 Due Jan 2017/18

800

Key Papers:
Planning Performance Framework 2013/14
Fife Structure Plan 2006-26

Additional Links:
Planning mini-site

Education

Fife Council Education and Children’s Services Directorate (E&CS) was formed in April 2014 bringing together Children and Families, Criminal Justice and the Education Service into one Directorate. We provide a wide range of services for over 60,000 children, young people and adult service users across Fife, working to improve life chances for all by:

  • Improving Early Years and Child Health and Wellbeing.
  • Improving Educational Outcomes.
  • Improving Employability Skills.
  • Improving Equality and Equity.
  • Enhancing Opportunities for the Vulnerable.


Our plans for achieving these priorities are set out in our Directorate Plan 2014-17, and our progress in improving these outcomes are set out in our Annual Review, which incorporates the Standards and Quality Report for 2014-15.

Partnership working is key to improving outcomes for our children and young people. Central to achieving this is our work within the Children in Fife partnership group, as described in the Fife Children’s Services Plan. This partnership working was the subject of a joint services inspection, involving all of the main inspection agencies, during 2015. As part of this inspection we undertook a self-evaluation of our children’s services, the outcomes of which are summarised in the Children’s Services Plan Update report. The results of the joint inspection (showing a strong “good” to “very good” profile for our children’s services and rating them amongst the best in Scotland for improvement) can be found in the inspection report, published by the Care Inspectorate.

Through its Criminal Justice remit the new directorate also plays a key role in reducing re-offending and contributing to public safety, a key priority in Fife’s Community plan.

1. Improving Early Years and Health & Wellbeing 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

% children achieving early level of CfE by the end of stage P1 in Literacy  

89.9%

92.7%

94.1%

94.1%

 Due Nov 2017 

95%

% children achieving early level of CfE by the end of stage P1 in Numeracy 

91%

93.9%

95.2%

96.2%

 Due Nov 2017

95%

% half day attendances by pupils in secondary  schools 

90.8%

92%

92%

91.6%

 Due Sep 2017

N/A

% half day attendances by pupils in primary  schools 

94.5%

95.1%

94.5%

94.8%

 Due Sep 2017

N/A

% "Good" or better Education Scotland inspections (pre school) 

75.8%

80.6%

72.4%

66.7%

-

N/A

% children in stage P1 of healthy weight (clinical categories) 

85.6%

83.2%

83.3%

-

-

N/A

 
2. Improving Educational Outcomes
 

Performance

 2012/13   

 2013/14 

 2014/15

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

% children in P4 and P7 achieving the expected level in CfE by the end of stage in Literacy 

80.6%

83.5%

85.1%

86.4%

 Due Nov 2017

87.5%

% children in P4 and P7 achieving the expected level in CfE by the end of stage in Numeracy 

81.8%

84.4%

86.1%

87.2%

 Due Nov 2017

87.5%

% of young people achieving Literacy at SCQF level 5 by the end of stage S4 

43.1%

58.7%

61.3%

67.7%

 Due Nov 2017

N/A

% of young people achieving Numeracy at SCQF level 5 by the end of stage S4 

31%

42.6%

52.2%

54.9%

 Due Nov 2017

N/A

% "Good" or better Education Scotland inspections (all schools) *

81%

76.5%

75%

68.8% 

-

N/A

* A new inspection framework has been intorduced which will not compare with previous years.  New baseline data will be establised when available.

 3. Improving Employability Skills  

Performance

2012/13

2013/14

2014/15

2015/16

 2016/17

2016/17

Value

Value

Value

Value

Value

Target

% of pupils achieving at least 1 pass at National 5 by the end of S4 

71.3%

75.1%

77.9%

78%

 Due Nov 2017

N/A

% of pupils achieving at two grade A-B passes at National 5 by the end of S4 

31.4%

50.4%

51.2%

51.5%

 Due Nov 2017

N/A

% of pupils achieving at least 1 pass at SCQF level 6 (Higher) by the end of S5 

42.3%

44.8%

50.9%

51.5%

 Due Nov 2017

N/A

% of pupils entering positive destinations 

89.7%

92.4%

92.1%

92.7%

 Due Nov 2017

90%

 4. Improving Equality and Equity

Performance

 2012/13 

 2013/14 

 2014/15

 2015/16  

 2016/17 

 216/17 

Value

Value

Value

Value

Value

Target

Gap in attendance between SIMD most deprived 20% and all primary schools 

N/A

N/A

4.2%

1.7%

 -

-

Gap in attendance between SIMD most deprived 20% and all secondary schools 

N/A

N/A

4.8%

3.3%

-

-

Gap in CfE declarations between SIMD most and least deprived 20% for pupils at key stages P1, P4 & P7 - Literacy 

14.6%

9.8%

8.9%

10.6%

 -

-

Gap in CfE declarations between SIMD most and least deprived 20% for pupils at key stages P1, P4 & P7 - Numeracy 

14.1%

10.1%

5.7%

9.1%

-

-

Gap in S4 attainment at SCQF level 4 between most & least deprived areas - Literacy 

N/A

13.1%

12.1%

10.5%

 Due Nov 2017

-

Gap in S4 attainment at SCQF level 4 between most & least deprived areas - Numeracy 

N/A

19.6%

15.7%

12.5%

 Due Nov 2017

-

Gap in S4 attainment at SCQF level 5 between most & least deprived areas - Literacy 

36.2%

31.5%

29.9%

32.7%

 Due Nov 2017

-

Gap in S4 attainment at SCQF level 5 between most & least deprived areas - Numeracy 

28.5%

30.2%

32%

34%

 Due Nov 2017

-

 5. Enhancing Opportunities for the Vulnerable

Performance

 2012/13

 2013/14 

 2014/15 

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

% Looked After Children in home/kinship placements or out of care 

44.4%

39.7%

34.8%

36.4%

-

-

% of looked after children entering a positive destination from school 

64%

83%

78%

Due Jun 2017

-

-

% of regulated in-house care services rated as “good” or better, during regular inspections by the Care Inspectorate  

N/A

N/A

100%

100%

  -

100%

Percentage of successfully completed community payback orders 

70.2%

74%

74%

74.8%

 

75%

Key Papers:
ECS Directorate Plan 2014-17
Education & Children's Services Annual Review (Incorporating Standards & Quality Report 2014/15)
Fife Children’s Services Plan 2014-17
Children's Services Plan Update April 2016
Joint Inspection Report on Children’s Services in Fife
Family Nurture Approach - The Way Ahead
Overview of Outcomes of Education Scotland and Care Inspectorate Inspection 2015/16
Report on Educational Outcomes for Fife 2015/16

Additional Links:
Education & Learning mini-site

Child Protection/Children’s Social Work

The Children and Families Service offers support to children and their families facing difficulties in their lives by providing information and advice on services.

In January 2014 the Children and Families Service joined with the Education Service to become the Fife Council Children’s Service’s Directorate. The new Directorate will place children and families at its centre through the provision of coherent, joined-up services designed to protect, nurture and educate the children and young people of Fife.  

Performance

2012/13

2013/14

2014/15

2015/16

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

% of children who have been looked after for 12 months and who have a plan for permanency

N/A

66.1%

55%

54.6%

46.2%

60%

Balance of Care for looked after children: % of children being looked after in the Community

90%

89.3%

85.6%

87.78%

88.1%

94%

% of looked-after children cared for within Fife

95%

91.9%

87.6%

88.14%

89.8%

N/A

The gross cost of "children looked after" in residential based services per child per week £

£2809

£3080

£1443

£4,543

Due Mar 2018

N/A

The gross cost of "children looked after" in a community setting per child per week £

£306

£336

£103

£384

Due Mar 2018

N/A

Child poverty: % of children living in households with less than 60 percent of median income

20.3%

19.1%

19.1%

19.4%

 

19%

Child poverty: % of children living in households with less than 60% of median household income: most deprived quintile

40.8%

36.8%

36.4%

35.9%

 

38%

Child poverty: % of children living in households with less than 60% of median household income: least deprived quintile

4.5%

4%

4.7%

3.6%

 

3.8%

% of children subject to a supervision order seen within 15 days *

-

-

-

-

- -

*The data for this indicator comes directly from the Scottish Children's Reporter Administration.  However, as a consequence of a move to a new case management system (new localities model), data will not be available until further notice.

Key Papers:
Chief Social Work Officers Report
Looked Afer Children Involvement Strategy (2015)
Children & Families Social Work Strategy Update 2015

Additonal Links:
Child Protection in Fife mini-site

Housing and Homelessness

Performance

 2012/13 

 2013/14 

 2014/15 

 2015/16 

 2016/17 

 2016/17 

Value

Value

Value

Value

Value

Target

The number of households assessed as homeless or potentially homeless during the year

2,227

2,049

1,836

1,910

562

2000

Average time per case (in weeks) between presentation and completion of duty by the council for those cases assessed as homeless or potentially homeless (for those cases completed during the year)

28.53

25.99

27.14

26.98

25.3

15

% who are housed - Permanent accommodation for household

42.05%

38.38%

37.65%

 -  -

-

% of cases reassessed within 12 months of completion of duty - Permanent accommodation for household

5.28%

5.78%

6.57%

 -  -

-

% of cases reassessed within 12 months of completion of duty - Temporary accommodation / Provide advice / Retain accommodation

9.3%

9.49%

12.42%

 -  -

-

Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year

 

6.06%

5.93%

6.21%

7.5%

5.29%

% of current tenants owing more than 13 weeks rent (excl. those less than £250)

6.98%

8.97%

7.75%

8.17%

 10.09%  

The proportion of those tenants giving up their tenancy during the year that were in rent arrears

19.79%

20%

23%

23%

 19%  

% of council rent that was lost due to houses remaining empty

 

1.62

1.77%

2

0.96

1.25

Empty Houses - Time to Let (Average re-let times in days - Not Low Demand) *****

38

39

45

-

-

-

Empty Houses - Time to Let (Average re-let times in days - Low Demand)

74

55

52

    169

   

Low demand Housing Stock : Average period these dwellings had been un-let at year end *****

58

29

51

-

-

-

Average time taken to complete non-emergency repairs (days)

NA

11

9.96

10.02

8.08

7.88

% of council dwellings that meet the Scottish Housing Quality Standard (SHQS)

67.9

80.7

98.2

98.6

98.6

99

% of council houses that are energy efficient 

86.65%

96.86%

98.64%

99.79

Due Mar 2018

N/A

Affordable housing requirement ****

-

-

-

-

-

-

% of tenants rating Housing & Neighbourhood Service as either Very Good or Good (Annual Tenants Survey) ****

71.62%

68%

74.89%

-

-

-

% of customers rating the Housing Service (Repairs Service) as either fair, good or excellent (Contact Centre Survey) ****

92.05%

92.88%

84.17%

93.88%

 -

-

Number of affordable housing units delivered each year in Fife (annual)

309

221

286

570

 242

936

Cumulative number of affordable housing units delivered in Fife

443

664

884

1,454

 2,129

2,502


*Revised indicator definitions from 13/14 as a result of changes to reporting requirements to Scottish Housing Regulator. 

**Previously a flat rate of 561 affordable homes was required each year from 2008/09 until 2017/18.  However, the methodology of housing need assessment changed significantly in 2014.

***Data cleansing exercise taking place which is why 2015/16 figure is lower than in previous years.

**** These  indicators have been partialy archived - to be replaced with ARC.

***** Data no longer collected.

Key Papers:
Council Housing Performance
Affordable Housing Progamme Update 2015-16
Reducing Fuel Poverty Update 2015
Strategic Housing Investment Plan 2017-22
Local Housing Strategy Annual Update 2016

Additional Links:
Housing mini-site

Protective Services

The aim of Protective Services is to maintain a safe, healthy, clean, and fair trading environment for residents, businesses and visitors. We take for granted that the businesses we trade with do so in a fair way,  but that is not always the case.  Thanks to a comprehensive and robust regulatory framework, the officers of Protective Services are responsible for maintaining the necessary standards across Fife.

Our activities include: 

Trading Standards: Anti-counterfeiting, weights and measures, fair trading investigations, consumer advice and education, business advice, product safety, petroleum and explosives regulation, age related sales, scams, doorstep crime and Trusted Trader.

Environmental Health: Food hygiene inspections, food and water sampling, food complaints, food borne illness, health and safety, noise regulation, housing regulation, nuisance control, animal health and welfare, smoking ban, contaminated land, consumer education and business advice.

Building Standards: Building warrant applications and completion certificate submissions, dangerous buildings, ensure access and facilities are provided for people with disabilities, further the conservation of fuel, power and further the achievement of sustainable development.

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Average time between time of noise complaint and attendance on site (hours) Day time

39.36

38.96

37.9

43.79

Due Mar 2018

48

Percentage of consumer complaints that were dealt with in 14 days

80.53%

80.94%

81.61%

79.27%

66.36%

75%

% of trading standards  business advice requests that were dealt with in 14 days

98.93%

97.96%

98.54%

94.36%

89.06%

95%

Cost of trading standards per 1,000 population £ - Fife

£8,036.15

£7,873.87

£7,741.11

£8,136

Due Mar 2018

£7,800.00

Cost of environmental health per 1,000 population £ - Fife

£13,041.34

£12,951.40

£13,151.45

£12,608

Due Mar 2018

£12,900.00

Percentage of  broadly compliant food standards premises

88.68%

87.57%

87.33%

87.34%

87.22%

86%

Percentage of high and medium priority potentially contaminated land sites investigated *

68.10%

70.91%

73.71%

-

-

79.33%

* This indicator is being replaced - no data available

Roads and lighting

Fife Council manages and maintains roads and street lights across Fife. Fife has over 60,000 streetlights keeping 100 towns, villages and major road junctions well lit across Fife.    

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Net Cost of street cleaning per 1,000 population £

£16,976.14

£18,271.51

£16,917.17

£18,064

Due Mar 2018

£16,900

Street Cleanliness Index - % Clean 

98.9

97.7

98.49

97.9

Due Mar 2018

98

% of adults satisfied with street cleaning

77%

84%

80%

82%

Due Mar 2018

80% 

Road cost per kilometre £

£17,735

£15,845

£14,477

£14,433 

Due Mar 2018

£9,600.00

% of Class A roads that should be considered for maintenance treatment

33.9%

31.3%

29.63%

26.8%

Due Mar 2018

29%

% of Class B roads that should be considered for maintenance treatment

31.3%

33.6%

37.3%

33.6%

Due Mar 2018

34.5%%

% of Class C roads that should be considered for maintenance treatment

28.8%

28.7%

31.29%

29.9%

Due Mar 2018

33.5%

Percentage of unclassified roads that should be considered for maintenance treatment

36.1%

34.4%

34.65%

34.4%

Due Mar 2018

35.7%

Key papers:
Fife's Road Condition Report 2016

Waste Management Services

The Scottish Government has set challenging targets for recycling which requires Councils to recycle 60% of waste by 2020 and 70% by 2025. Fife continues to improve its performance, with an overall recycling rate of 52% in 2015 Fife as well as diverting 57% of its household waste from landfill. This means that Fife is still one of the best performing councils for recycling in Scotland. 

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

% of total household waste that is recycled

52.09%

57%

52.97%

52.92%

55.24

59.6%%

% of adults satisfied with refuse collection

79%

81%

81%

 Due Dec 2017

Due Mar 2018

 N/A

Net waste collection cost per premises

£63.57

£60.73

£55.44

£55.38

Due Mar 2018

 £55.44

Net waste disposal cost per premises £

£76.82

£76.24

£97.68

£72.12

Due Mar 2018

 £77.61

Number of premises for refuse collection (household and commercial)

174,675

174,067

175,411

177,402

 Due July 2017

 N/A

Key papers:
Fife Zero Waste Strategy 2011-20

Economic Development

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Business start-ups per 10,000 adults (16-64) who are resident in Fife

39.2

51.8

47.4

54.4

 Due Dec 2017

41.2

Percentage of Businesses Surviving over 3 years

75%

68%

71%

76%

Due Sep 2018

68%

Employment rate (%)

69.7%

70.9%

72.8%

73.1%

 Due Sept 2017

73.2%

Number of people in Fife employed in energy (inc. renewables)

2,800

3,000

2,900

3,200

 Due Dec 2017

*

Employment in knowledge industries

48,500

50,300

48,400

50,900

 Due Dec 2017

48,800

% Unemployed  people assisted into work from council operated/funded employability programmes

7%

7%

12%

12%

 Due Mar 2018

N/A

Tourism - Annual visitor expenditure (millions)

£439

£491

 N/A

N/A N/A

£503.6

Number of jobs created through Fife Council supported Inward Investment

 215

474 245

365

968

500

Number of people placed into jobs through Fife Council employability activities

920 1,328 1,393 1,117 1,822

1,492

% of business tenants surveyed who were satisfied with the council as their landlord (biennial Business Teants Survey)

 N/A

 97.62%

 N/A

94%

 N/A

90%

Retail vacancy rate (%) for key town centres: Kirkcaldy

16.6 15.4 19.2 20.7  

17%

Retail vacancy rate (%) for key town centres: Dunfermline

16.3% 15.5% 15.8%

15.5%

 

17.5%

Fife proportion of Scottish employment in the Tourism Sector

5.2 4.8 5 4.9  

*

 % of people placed into jobs through Fife Council employability activities 

 

 

 

29.88%

 

36%

Retail vacancy rate (%) for key town centres: Glenrothes

 24

21.9 19.3

18.2%

 

20.0%

Retail vacancy rate (%) for key town centres: St Andrews

 4.1

5.4 4.2

4.1%

 

5.0%

Community Safety

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Recorded crime (Groups 1-5)

 

 

 

N/A

 

N/A

Health & Wellbeing

Performance

2012/13

2013/14

2014/15

2015/16

2016/17

2016/17

Value

Value

Value

Value

Value

Target

Low birth weight: Fife (%)

 

 

 

5.6%

 

N/A

Low birth weight: Fife Most Deprived (%)

 

 

 

8.1%

 

N/A

Low birth weight: Fife Least deprived (%)

 

 

 

2.8%

 

N/A

Life Expectancy (at birth): Fife Male (%)

 

 

 

77.7%

 

N/A

Life Expectancy (at age 65): Fife Male (%)

 

 

 

17.7%

 

N/A

Life Expectancy (at age 65): Fife Most Deprived Male (%)

 

 

 

16.1%

 

N/A

Life Expectancy (at age 65): Fife Least Deprived Male (%)

 

 

 

19.8%

 

N/A

Life Expectancy (at birth): Fife Most Deprived Male (%)

 

 

 

73.3%

 

N/A

Life Expectancy (at age 65): Fife Least Deprived Male (%)

 

 

 

82%

 

N/A

Life Expectancy (at birth): Fife Female (%)

 

 

 

81.5%

 

N/A

Life Expectancy (at age 65): Fife Female (%)

 

 

 

20.1%

 

N/A

Life Expectancy (at age 65): Fife Most Deprived Female (%)

 

 

 

18.5%

 

N/A

Life Expectancy (at age 65): Fife Least Deprived Female (%)

 

 

 

22.3%

 

N/A

Life Expectancy (at birth): Fife Most Deprived Female (%)

 

 

 

78.1%

 

N/A

Life Expectancy (at birth): Fife Least Deprived Female (%)

 

 

 

84.8%

 

N/A

All cause premature mortaility (under 75): Fife

 

 

 

437

 

N/A

All cause premature mortaility (under 75): Fife Most Deprived

 

 

 

713

 

N/A

All cause premature mortaility (under 75): Fife Least Deprived

 

 

 

229

 

N/A

Mental wellbeing (WEMWBS Index): Fife

 

 

 

Due Early 2017

 

N/A

Mental wellbeing (WEMWBS Index): Fife - adults over 65

 

 

 

Due Early 2017

 

N/A

Mental wellbeing (WEMWBS Index): Fife Most Deprived

 

 

 

Due Early 2017

 

N/A

Mental wellbeing (WEMWBS Index): Fife Least Deprived

 

 

 

Due Early 2017

 

N/A

Coronary Heart Disease (first hospital admission): Fife

 

 

 

169

 

N/A

Coronary Heart Disease (first hospital admission): Fife Most Deprived

 

 

 

208

 

N/A

Coronary Heart Disease (first hospital admission): Fife Least Deprived

 

 

 

148

 

N/A

Cancer registrations: Fife

 

 

 

422

 

N/A

Cancer registrations: Fife Most Deprived

 

 

 

457

 

N/A

Cancer registrations: Fife Least Deprived

 

 

 

431

 

N/A

Emergency admissions (two or more) for adults over 75: Fife

 

 

 

76.7

 

N/A

Emergency admissions (two or more) for adults over 75: 20% Most Deprived Fife

 

 

 

95.4

 

N/A

Emergency admissions (two or more) for adults over 75: 20% Most Least Fife

 

 

 

57.4

 

N/A

Alcohol related hospital admissions rate per 100,000: Fife

 

 

 

618

 

N/A

Alcohol related hospital admissions rate per 100,000: Fife Most Deprived

 

 

 

1,255

 

N/A

Alcohol related hospital admissions rate per 100,000: Fife Least Deprived

 

 

 

254

 

N/A

Satisfaction with local public services (%): Local Health Services

 

 

 

91%

 80%

N/A

 

 

 


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