Click on each of our case studies to listen to users of services and health and social care staff talking about their experiences and involvement so far.
Views of service users
Mr Ian Harper
In 2008, Ian’s wife Allison was diagnosed with dementia. Ian sought help from Social Work and NHS services. Reflecting on their experience, Ian gives his view on what integration could mean for people.
“I think the coming together of health and social work will be very good. As a carer I was surprised at how much duplication there was between the two, both doing broadly similar roles but with access to different expertises and different services. The two services looking after one person was always a mystery to me, so as long as you get the right expertise when you need it, integration will be very beneficial to the person who needs the support.”
Views of NHS Fife and Social Work
Yvonne Bruce, Social Work Assistant,
Fife Council's Older People's Team
“I think one of the main challenges for me was not fully appreciating or having a full understanding of certain roles and remits of people, or their teams in the NHS and the job they have in helping service users/patients. Closer partnership working has brought a lot more knowledge and understanding and a much better perspective. Because we are all working together we all get to know each other and feel we can speak to each other to get more information if we need it. We now find out a lot more about what’s on the NHS side which can help service user, not just the social work side of things. I think the key to integration is attitudes. Embrace it. You can learn a lot more about a service user medically from the NHS side of as well as social work. You can pick up so many more things that are actually out there for people which helps you in your day to day job in providing care and support for those who need it. I do think a positive attitude is the key thing to move forward because it works very well if you embrace it.”
Ann Morrison, Team Leader,
District Nurse, NHS Fife
“The challenges we had before we started to work so closely together was distance. It gave a barrier to communication. We found that when you have limited time and you made a telephone call to a social worker and they were in a meeting or out visiting, you left a message for them to get back to you. Then when they did get back to you, we were out working. Being in the same environment or in the same office together, it’s much easier to catch each other and you’re more inclined to clarify little points when you’re passing and say ‘by the way, can I just check on this with you’, which otherwise you felt would not have felt big enough to make a special phone call for.
The benefits we’ve found for the patients are we are working much more closely and we are working to the same song sheet really, so that we are giving people a much better quality of care. I think the key to successful partnership working in the future is open mindedness, a bit of give and take from both disciplines, where you are ultimately agreeing what’s the best path for the patient to give them the best quality of care possible.”
Working with partners
Care Providers Event
Housing contribution to Integration
Way Forward Workshop - January 2015
Delegates give their views on one of the first joint public engagement and carer/service user representative workshops of it's kind.
Allan Burns, Chairman, NHS Fife
Nina Munday, Manager, Fife Centre for Equalities
David Ross, Fife Sensory Impairment
Ella Brown, carer