Tenancy Assistance

Privacy Notice

This Privacy Notice explains how we use the information that we collect about you.

Fife Council uses the information provided by you, within your tenancy assistance plan, with a view to enabling continuous occupancy of your tenancy, enhancing sustainment your accommodation.

Fife Council have a statutory function to assist you in sustaining housing in terms of the Housing (Scotland) Act 1987, Housing (Scotland) Act 2001 and Housing (Scotland) Act 2014.

The personal information we gather and use includes name, national insurance number, contact details and date of birth for applicant and household members.

We also gather information on medical information, details of any vulnerabilities and the reasons you require support, your physical & emotional well-being, parenting and care requirements, and risk information including any criminal convictions.

We share your information within Fife Council Housing Services and short term housing support providers as well as those involved in the management of your tenancy, temporary accommodation and/or accommodation-based support.

We receive additional information from you or a referrer to enable advice and assistance to be given. For example, information from NHS, Social Work Services, Health & Social Care Partnership and voluntary agencies.

We receive information about you from your current or previous landlord, including any temporary accommodation providers.

We obtain information about you from previous housing support applications that you have submitted.

By completing this application form, we gather information about household members on your application.

We can contact other individuals as a result of information that you or the referrer has provided. For example, former support worker contact details.

We obtain risk assessment information about you and household members from Social Work Services, previous housing support applications and providers, referrers, current landlords including temporary accommodation providers, Police Scotland, NHS, and any other agency where appropriate.

In the event that we did not request and use this information then it would not be possible to provide tenancy assistance.

The Council will not keep your information for longer than is necessary. In some instances the law sets the length of time information has to be kept. The Council has a retention schedule which sets out how long we hold different types of information. This can be found here.

Further information on how your information is used and why can be found at fifedirect.org.uk/privacy. The Council's Data Protection Officer can be contacted at: dataprotection@fife.gov.uk.

Help and advice is always at hand. 


Whether this is a first time tenancy or not, Fife Council provide an excellent Tenancy Assistance Service to enable you to settle well into your home.  Making your house a home.  


The topics we can assist with are:


Your tenancy agreement

  • Understanding your tenancy agreement. 
  • How to be a good neighbour,
  • Your rights and responsibilities;
  • Safety and security within your home
  • Failure to comply. 


Your household income

  • Maximising your income, assisting you to budget. Referring you to other services for money advice and assisting you to heat your home efficiently.


Your tenancy mail

  • Assistance with tenancy related forms/letters and any benefit enquiries.


Your home & living standards

  • Advice on furnishing your home, local information and housing advice.


Your additional needs

  • Accessing local services or longer term housing support from partner services should you require it.  


Tenancy Assistance is a free service which is provided by your Housing Management Officer (HMO) and is available to all Fife Council tenants.  If you would like more information on this service please contact your HMO or your Customer Services Centre.  Tenancy Assistance isn’t restricted to the categories above, Tenancy Assistance is led by you and what you require assistance with in relation to your tenancy. 


Once contact is made, your HMO will arrange to meet with you at your tenancy, this will be your opportunity to ask questions about the service, discuss circumstances and decide on the options available to you.  You can be assisted for a period of around 12-16 weeks, on housing related matters.  




Other useful websites:

www.onyourdoorstepfife.org  find groups, organisation, information or support in your area

www.smartlifeinfife.org  a self-assessment tool to help people live independently for longer

www.servicesfife.org  search for advice agencies in Fife

Amanda Innes, Lead Officer - Area Housing Management 
Tel: 03451 55 55 55 + Ext 47 36 53 Contact Amanda Innes online
By Post: New City House 1 Edgar Street Dunfermline Fife KY12 7EP
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