By phone

Calling 03 numbers costs the same as calling landlines starting with 01.

03 numbers are included in pre-paid phone packages and monthly call allowances. Customers should check tariffs with their phone provider.

General Enquiries (Mon - Fri 8am - 6pm) - 03451 55 00 00

If you require support in accessing information in an alternative format please phone 03451 55 55 00.

Benefits

  • Council Tax & Housing Benefits - 03451 55 11 55
  • Free School Meals, School Clothing Grants - 03451 55 11 55 - Option 6


Buildings & Development

  • Planning & building standards enquiries - 03451 55 11 22


Environment (Mon - Fri 8am - 6pm) - 03451 55 00 22

  • Removal of bulky items, recycling, abandoned vehicles, illegal dumping, pest control, street cleansing, waste collection and disposal


Faults & Repairs

  • Housing repairs (council tenants), road defects and street lighting faults (Mon - Fri 8am - 6pm) - 03451 55 00 11


Housing Information & Advice (Mon - Fri 8am - 6pm) - 03451 55 00 33

Payments

  • Automated (24hrs) - 03451 55 00 55
  • Money and payments enquiries (Mon - Fri 8am - 6pm) - 03451 55 00 44


All major credit and debit cards accepted.

Registration of births, deaths, marriages and civil partnerships (Mon - Fri 8am - 6pm) - 03451 55 00 77

Rent & Council Tax

  • Rent enquiries (Mon - Fri 8am - 6pm) - 03451 55 00 44
  • Council Tax - 03451 55 11 55


The Social Work Service -03451 55 15 03

Trading Standards

  • Trusted Trader Scheme - 01592 582710
  • Consumer Advice - 03454 040506

Travel

  • Concessionary Travel, MyFife Card, European Blue Badge Scheme - 03451 55 00 66
  • Dial A Ride, Ring & Ride - 03451 55 11 88


Out of Hours

Report faults or repairs after 5pm week days, 24hrs weekends and public holidays - 03451 55 00 99 Homeless emergencies (24hr) - 0800 0286231

Telephone payments

You can also pay for some council services over the phone, either through our automated payments 03451 55 00 55 or directly when arranging a service. A debit or credit card is required.

  • Council housing rent
  • Council invoices
  • Council tax
  • Home contents insurance
  • Housing benefit overpayment invoices
  • Non-domestic rates.
  • Social work homecare charges. 

Your Enquiry

Please give details below about the nature of your enquiry.

Send enquiry to: Social Work Enquiries




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