By phone

Calling 03 numbers costs the same as calling landlines starting with 01.

03 numbers are included in pre-paid phone packages and monthly call allowances. Customers should check tariffs with their phone provider.

General Enquiries (Mon - Fri 8am - 6pm) - 03451 55 00 00


Buildings & Development

Environment (Mon - Fri 8am - 6pm) - 03451 55 00 22

  • Removal of bulky items, recycling, abandoned vehicles, illegal dumping, pest control, street cleansing, waste collection and disposal

Faults & Repairs

  • Housing repairs (council tenants), road defects and street lighting faults (Mon - Fri 8am - 6pm) - 03451 55 00 11

Housing Information & Advice (Mon - Fri 8am - 6pm) - 03451 55 00 33


All major credit and debit cards accepted.

Registration of births, deaths, marriages and civil partnerships (Mon - Fri 8am - 6pm) - 03451 55 00 77

Rent & Council Tax

The Social Work Service -03451 55 15 03


Out of Hours

Report faults or repairs after 5pm week days, 24hrs weekends and public holidays - 03451 55 00 99 Homeless emergencies (24hr) - 0800 0286231

Telephone payments

You can also pay for some council services over the phone, either through our automated payments 03451 55 00 55 or directly when arranging a service. A debit or credit card is required.

  • Council housing rent
  • Council invoices
  • Council tax
  • Home contents insurance
  • Housing benefit overpayment invoices
  • Non-domestic rates.
  • Social work homecare charges. 

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