Privacy NoticeThis Privacy Notice explains how we use the information that we collect about you.
In order to provide parking management services, it is necessary for us to collect and hold personal information about you. The information collected and held will vary and depend on the nature of the service 'used'. Examples of the parking management services in which personal information will be gathered are:-
Parking enforcement/Penalty Charge Notices, parking appeals, correspondence, blue badge misuse, parking dispensation and suspensions, car park season tickets, resident's permits, card payments.
This information may include:-
. Basic details of your vehicle such as vehicle registration number, vehicle ownership checks (DVLA), make, model, location of vehicle, civil parking offence details.
. Basic details about you, such as address, telephone numbers, email address.
. Contact we have had with you, such as any correspondence, penalty charge notices.
. Images of your vehicle taken as part of evidence gathering as a part of the enforcement process. Images of you if the Parking Attendant has activated their body worn CCTV.
. Your credit/debit card details if you have paid for a service by card.
The legal basis for processing this data is:-
. Our legal obligation under the Road Traffic Act 1991
. Carrying out of a contract to which you are a party (season tickets, residents permits, parking dispensation and suspensions.
We may share your information with partner organisations and suppliers, including those who manage the initial challenges against Penalty Charge Notices (PCNs), administer notice processing and payments made in respect of PCNs and other organisations who recover outstanding debt owed to the Council as a result of an unpaid parking fine.
We also share information with the Driver and Vehicle Licensing Agency (DVLA) in order to identify the registered keeper of a vehicle for the purpose of the enforcement of a Penalty Charge Notice in accordance with the Road Traffic Act 1991.
The Council will not keep your information for longer than is necessary. In some instances the law sets the length of time information has to be kept. The Council has a retention schedule which sets out how long we hold different types of information. This can be found here.
Further information on how your information is used and why can be found at fifedirect.org.uk/privacy. The Council's Data Protection Officer can be contacted at: firstname.lastname@example.org.
If you do get a ticket:
- The penalty charge (£60) must be paid (i.e. payment received by the Council) before the end of the period of 28 days beginning with the date of the notice.
If the penalty charge is paid (i.e. payment received by the Council) before the end of the period of 14 days beginning with the date of the notice, the amount of the penalty charge will be reduced by 50% (£30).
Please note it is not possible to pay the charge and then appeal/challenge the Penalty Charge Notice.
How to pay a Penalty Charge Notice:
- Pay online
- Pay by telephone - You can pay by Credit or Debit card by calling 0330 088 4652
Pay by post - Make your cheque or postal order payable to: 'Fife Council'. Write the Penalty Charge Notice number on the back of the cheque/postal order and send to:
How to Challenge a Penalty Charge Notice:
If you receive a Penalty Charge Notice (PCN) and feel that there are grounds to challenge it you can appeal the ticket by following the procedure detailed below.
For legal reasons all challenges to PCNs must be made in writing and your PCN number must be quoted in all correspondence. PCN reference numbers start with two letters (FP) followed by eight numbers. Please note that if the reference number starts FP0 the”0” is the number zero and not the letter O.
There are three stages to the challenge process:
- Informal Challenge
- Formal Representations
- Appeal to an Independent Adjudicator (Parking and Bus Lane Tribunal for Scotland, Edinburgh)
You must make an informal challenge within 28 days of receiving the PCN. Please state your case clearly and simply and provide any evidence to support your case such as receipts, pay and display ticket, valid permit or photographs. (We recommend sending copies and not the originals)
You can submit an informal challenge online by using the following link - Appeal Your Parking Fine - or in writing by sending it to Fife Council, ADMAIL 4243, Glenrothes, KY7 4ZT.
When your appeal is received the outstanding fine is held at the relevant amount until the appeal is dealt with and if your challenge is accepted the PCN will be cancelled and you pay nothing.
If your challenge is rejected you can either pay the PCN or continue to the next stage of the appeal process.
You will still have the option to pay at the discounted rate providing that your challenge was received within 14 days of the PCN issue date.
If Fife Council rejects your informal challenge and you do not pay the charge we will send a letter called a Notice to Owner to the registered vehicle owner/keeper.
The owner/registered keeper of a vehicle is liable for the Penalty Charge Notice even if they were not driving the vehicle when the parking fine was issued.
If you receive a Notice to Owner, you can use the form to make formal representations to Fife Council by sending it to Fife Council, ADMAIL 4243, Glenrothes, KY7 4ZT. Please refer to the Notice to Owner form which lists the legal grounds on which a formal representation can be made.
You should make your representations within 28 days of receiving the Notice to Owner. Please state your case clearly and simply and provide any evidence to support your case such as receipts, pay and display ticket, valid permit or photographs. (We recommend sending copies and not the originals)
You can also submit formal representations online by using the following link - Appeal Your Parking Fine. You will need to quote the PCN reference number and your vehicle registration number.
You will receive a reply either accepting or rejecting your formal representations.
If your formal representations are accepted the PCN will be cancelled and you pay nothing.
If your formal representations are rejected you can either pay the PCN or continue to the next stage of the appeal process.
Appeal to an Independent Adjudicator (Parking and Bus Lane Tribunal for Scotland, Edinburgh):
If your formal representations are unsuccessful we will send a Notice of Rejection of Representations. Details of how to appeal to the Parking and Bus Lane Tribunal can be found in the box on the reverse of this letter.
You must submit your appeal within 28 days of the Notice of Rejection of Representations being received.
You will also need to choose how your appeal will be decided and either request a postal decision without a hearing or attend a face-to-face hearing.
Once your appeal is received by the Parking and Bus Lane Tribunal for Scotland some basic checks will be done and the appeal registered and you will be sent formal acknowledgement that your appeal has been received. You will also receive a copy of the case summary and associated evidence which Fife Council submit to the Adjudicator.
After the Adjudicator has made their decision, a letter will be sent to the Appellant and Fife Council stating either of the following:
The appeal is upheld and the Appellant is not liable to pay the penalty charge which is then cancelled by Fife Council.
The appeal is refused and the Appellant is liable to pay the penalty charge to Fife Council within 28 days of the Adjudicator’s written decision.
If you fail to pay the outstanding fine Fife Council will continue enforcement proceedings and pursue the debt.
If you wish to make an enquiry about paying a Penalty Charge Notice, you can call 01604 625634.
Parking Fines (PCN) Pay
Tel: 0330 088 4652 By Post: FifeCouncil, Admail 4243, GLENROTHES, KY7 4ZT