Trading standards for consumers

Citizens Advice Consumer Service works in partnership with Trading Standards. Their trained advisers offer free, confidential and impartial advice on a range of consumer issues including disputes with a trader. The consumer helpline will assess your problem, provide advice and if necessary, share the information you provide with Trading Standards or another appropriate agency.

You can contact them by:

In Fife, you can also contact Citizens Advice & Rights Fife.


Trading Standards operates the Trusted Trader scheme. Find out more at


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The Trading Standards reporting form is to provide information about specific issues, namely:

  • someone trading in counterfeit goods
  • selling of age restricted products to a person under age
  • breaching the smoke ban in an enclosed public place
  • product safety issues

Please DO NOT use this form if you are in dispute with a trader or require consumer advice. In these circumstances please contact Citizens Advice Consumer Helpline as detailed above.


Citizens Advice consumer helpline
Tel: 03454 040506

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